Customer Success Manager - T Cloud Public (REF5321F)

As the leading European alternative to the hyperscalers, T Cloud Public provides a confident, modern cloud built on the pillars of sovereignty and security. In this role, you will be

• the primary advocate for clients, ensuring they navigate our technically strong platform with ease and realize its full potential.
• shift the customer experience from perceiving our technology as a complex, intimidating platform to one that feels intuitive, approachable, and easy to engage with.

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Key Responsibilities

•    Lead Cloud Reinvention: Act as a strategic partner to accelerate our clients' cloud reinvention, shifting them from legacy infrastructures to a sovereign European alternative.

•    Manage Enterprise Adoption: Partner with clients to accelerate T Cloud Public adoption, focusing on large-scale workloads and complex migrations.

•    Human-Centric Technical Advocacy: Bridge the gap between technical strength and user experience by making our platform feel approachable and easy to engage with.

•    Value & Security Advocacy: Ensure clients leverage our unique value of European cloud infrastructure without compromising on security or performance.

•    Performance Governance: Manage complex B2B programs with a focus on enterprise-grade delivery, clear KPIs, and measurable outcomes.

•    Collaborative Leadership: Work within lean, multi-disciplinary teams consisting of Creative Directors, Designers, and Telekom SMEs to validate and inform the customer journey.

•  Fluency in English, both verbal and written - German knowledge is highly welcome

•   Cloud Architecture Mastery: Deep technical understanding of public cloud architecture (compute, storage, networking) specifically within the context of European infrastructure.

•    Sovereignty & Security Expertise: Strong knowledge of sovereign cloud principles, data residency, and high-security standards to deliver security without compromise.

•    Hyperscaler Proficiency: Competitive knowledge of AWS, Azure, or GCP to effectively position TCP as the European alternative.

•    Complex Workload Migration: Proven experience technical-leading the migration of big workloads for enterprise businesses.

•    Technical Communication: Ability to refine product narratives to clearly express the unique value of TCP to both technical and executive stakeholders.

•    UI/UX Literacy: Familiarity with digital components and UI principles to ensure the platform remains intuitive and user-friendly.

•    Sector Expertise: Deep understanding of the B2B technology sector, supported by insights from a global B2B data ecosystem.

•    Telekom Brand Alignment: Ability to operate within Telekom brand guidelines while expressing the distinct identity of the T Cloud Public product.

•    Strategic Growth Mindset: Proven track record of helping complex businesses build traction and accelerate growth in the market.

Please note: remote working is only possible from within Hungary due to European taxation regulations.