Accor Hotels
Duty Manager
Salary
Job description
- Supervises guest welcoming operations and rooms sales carried out by his/her team
- Is in charge of coordination the team
- Organizes guest arrivals and departures with the team
- Ensures that guests' requests take priority in the team's work
- Ensures that services meet guests' expectations
- On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts
- Prepares the arrivals and departures list and VIP list
- Keeps track of the standard of services delivered, based on guest comments and quality audits
- Supervises the receptionists' checklist
- Supervises the management of debtors, group and individual guest invoicing and cash operations
- Ensure internal procedures are duly applied
