Sales Manager

The Sales Manager of Fairmont Ramla is responsible for driving revenue through proactive sales efforts in the luxury market, focusing on developing and maintaining relationships with corporate, leisure, group, and MICE clients. This role requires a dynamic, results-driven professional who understands the high standards of luxury hospitality and can effectively position the hotel in a competitive marketplace.

Key Responsibilities:

• Actively seek out new business opportunities and grow existing accounts across assigned segments (corporate, leisure, MICE, group, etc.).
• Develop and maintain strong relationships with key clients, travel agencies, DMCs, and corporate partners.
• Prepare and execute strategic action plans to achieve individual and team revenue goals.
• Manage client site inspections, FAM trips, and sales calls to showcase the property’s offerings.
• Collaborate with the Revenue and Marketing teams to optimize pricing, promotions, and positioning.
• Maintain accurate records in the sales CRM (e.g., Delphi, Opera, Salesforce) and prepare regular sales reports.
• Participate in relevant trade shows, road shows, and networking events to represent the hotel and build brand awareness.
• Ensure the highest level of professionalism and luxury service when dealing with clients and internal teams.
• Stay updated on market trends, competitor activities, and client needs to adjust sales strategies accordingly.

Your Team and Work Environment:
In 1–2 sentences, introduce the team, hotel, or workplace in a way that reflects its culture.
Note: The description can be adjusted to meet specific local or legal requirements, such as work permits.

Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our goal is to attract, hire, and develop diverse talent.

Reporting & Administration:

• Prepare and present sales reports, forecasts, and performance analysis to senior management.
• Track and manage sales leads and opportunities using CRM systems (e.g., Opera, Salesforce, Delphi).
• Ensure accurate records of all client interactions, leads, and bookings.
• Maintain up-to-date knowledge of market conditions, competitor offerings, and industry best practices.

Requirements:

• Education: Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field. A Master’s degree or industry certifications (e.g., CHME, CMP) is a plus.
• Experience: Minimum of 5–7 years of experience in sales within the luxury hotel or hospitality industry, with a proven track record of achieving sales targets and managing key accounts.
• Skills:
  • Exceptional sales and negotiation skills, particularly within the luxury market.
  • Strong understanding of the hotel industry, including MICE and leisure segments.
  • Proficiency in CRM systems, hotel sales software (e.g., Opera, Delphi), and Microsoft Office Suite.
  • Fluent in English; additional languages are highly desirable.
  • Ability to think strategically and creatively, with excellent problem-solving skills.

Key Competencies:

• Leadership: Ability to lead by example, providing guidance and support to the sales team.
• Client Focus: A deep commitment to delivering exceptional service and personalized experiences to high-end clientele.
• Communication: Strong interpersonal and communication skills to engage with clients and internal teams effectively.
• Time Management: Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
• Analytical Thinking: Ability to analyze market data and sales trends to make informed decisions and adjust strategies accordingly.
• Negotiation Skills: Proven ability to negotiate and close high-value deals while maintaining profitability for the hotel.

Working Conditions:

• Full-time position with flexibility for evening and weekend work, depending on client needs and industry events.
• Travel may be required to meet with clients or attend industry events.
• Ability to work under pressure and meet sales targets in a competitive environment.

Compensation:

• Competitive salary and commission structure based on performance.
• Benefits package may include healthcare, retirement plans, travel discounts, and other perks.