Account Manager (m/f/d)

ABOUT AUGUSTUS

Augustus is re-thinking money clearing for the internet era. Built from the ground up to provide programmable access to the world’s hard currencies. It’s designed for global financial institutions that need instant, always-on, clearing of major Western currencies.

The dollar is the best product in the history of the world, with practically infinite global demand, but its distribution is broken. The existing clearing model runs on legacy banks that are closed 115 days a year, is built for humans and take two days to settle. Augustus is the update to the internet era. We received conditional approval from the OCC to charter America’s first stablecoin-native clearing bank that is always open, made for machines, at the speed of compute.

We're backed with $40M by Peter Thiel’s Valar Ventures, Creandum and the founders of Ramp, Deel and Circle.

THE ROLE

Until now, our CRO and Co-Founder Peter has been running Account Management. You're taking it over. You own a portfolio of customers, each with more than €100k RRR. Your job is to grow revenue within it and keep customers successful: understanding their goals, helping them unlock value, and making sure satisfaction stays high. After signature, two tracks run in parallel across every account: a commercial track (yours: relationships, revenue, renewals, expansion) and an operational track owned by Customer Operations (onboarding, enablement, support). You are the commercial face of Augustus to every merchant in your book. When things aren't working, you're the person they call and the person internally who makes sure it gets fixed. To do that well, you'll work closely with three people: the CRO, who carries the institutional knowledge of the current customer base and will join you on the biggest deals; the Customer Operations Lead, whose team owns the operational backbone you'll lean on when accounts need to ramp; and our Compliance Onboarding Lead, who you coordinate with to unblock customers on their path to go-live. You report directly to the CRO.

YOUR FIRST 6 MONTHS

• Months 1-2: You meet every customer with more than €100k RRR. You learn their business, map the current journey from contract signature to full ramp-up, and identify where things break. You come with questions, not answers.
• Months 3-4: You own most of the portfolio end-to-end. Newly signed customers land with you from day one. You drive the commercial relationship across the full lifecycle and partner with Customer Operations to keep the path to go-live clear.
• Months 5-6: You own the full portfolio. You've built trust with customers and proven you can run the existing processes. Now you redesign what isn't working, triage the most complex accounts, and start shaping what Account Management looks like at scale.

WHO WILL THRIVE AT AUGUSTUS

We believe that throwing smart people with high agency at big problems produces the best outcomes. The people who succeed here share the following traits:

• Relentlessness: When given a task - whatever scope it may be - you make sure that it gets done. You don't make excuses. You execute.
• Sharpness: You pick up new domains, tools, and problems with ease and apply them effectively.
• Judgment: Strong opinions, loosely held. You solve problems as simply as needed and focus on the highest leverage by default. You know when to be scrappy and when to be precise.
• Team Play: Low ego, high trust. You follow someone else's lead when they're right and you never optimize for yourself over the team winning.
• Systems Thinking: You don't solve problems once - you build something that solves them repeatedly. Your default is to design for automation, not execution.

This role is for you if

• You want to work directly with the founder and have real commercial responsibility from day one.
• You build connections quickly across very different backgrounds and cultures
• You want measurable impact and get energy from seeing tangible results
• You're always-on and show up when customers need you - regardless of the hour
• You thrive in an environment where everyone is pushing for outstanding outcomes
• You genuinely care about whether the people you work with - customers and colleagues alike - are successful.

This is not for you if

• You need a defined scope before you can get started.
• You want to orchestrate workstreams rather than own outcomes directly.
• You're not genuinely interested in financial products and what they do for the businesses using them.
• You struggle when the day doesn't go as planned.

HARD REQUIREMENTS

• 3+ years in a customer-facing role in a B2B environment
• Experience in a fast-paced start-up (50-100 employees)
• Based in Berlin or willing to relocate
• Comfortable traveling within Europe and occasionally globally

WHAT WE OFFER

• Career Growth: You will be given more responsibility more quickly than in any traditional bank. You will be pushed to grow faster than ever before.
• Network: Your peers are brilliant, highly motivated people. These people will be foundational in your future opportunities.
• Cutting Edge Tools: You’ll have the best tools for the job. You’ll leverage AI in every aspect of the business and stay on top of emerging tools.
• Real Participation: Employees are shareholders. You will think and act like an owner.
• Perks & Benefits: Relocation support, visa support, the latest Apple gear (MacBook + AirPods), lunch benefit, gym benefit, a beautiful office in the heart of the city, 4x on-/offsites per year, and an annual development budget.