Export Agent (VLC) - OM

Main Tasks:

• Receive documents
• Prepare shipments
• Route shipments
• Manage freight receipt
• Process shipments in the Expeditors system
• Monitor shipments – Track & trace
• Communication with shippers, brokers, terminals and service providers
• Fluent contact with other Expeditors´ offices

What we expect from you

• Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

• Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

• Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

• Best customer experience enhancement

Understand and follow customers´ expectations based on their profiles and create empathy by fluent communication and proactivity actions.

• Understanding transportation process of all models is a plus
• Fluent in English
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
• Excellent organizational skills, time management skills in addition to a professional manner
• Team player, positive and willing to help attitude
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Benefits:

• Great environment/place to work
• Career Development
• Interdepartmental - Cross training
• Internal / External training
• Access to the Employee Stock Purchase Plan
• Health and Live Insurance
• Other benefits to be confirmed during the interview process