Tyler Union- Sales Operations Trainee

Key Responsibilities:

Sales & Customer Support

• Assist with quotation preparation, pricing requests and order entry
• Support inside and outside sales teams with customer inquiries, follow-up and documentation
• Develop an understanding of customer needs, markets and buying behaviors

Sales Operations & Systems

• Learn and effectively use company ERP and CRM systems
• Gain functional knowledge of EDI and Dialpad systems
• Gather, analyze and organize sales and operational data using tools such as Power BI
• Maintain data accuracy and support reporting related to sales performance

Product, Quality & Operations Exposure

• Learn product lines, applications and specifications
• Partner with quality, production and shipping teams to understand manufacturing, fulfillment and delivery processes
• Support resolution of quality or service issues in coordination with internal teams
• Participate in continuous process improvement initiatives

Business & Process Support

• Assist with pricing programs, rebate structures and financial concessions in coordination with sales leadership and finance
• Effectively build rapport and work with other internal departments to ensure organizational goals are met
• Support sales forecasting and trend analysis by reviewing historical sales data and current market activity
• Collaborate effectively with internal departments to support organizational goals

Professional Development

• Participate in training across sales, systems and operational functions
• Receive coaching and feedback from sales and business leaders
• Perform other sales- or service- related duties as assigned
• Progress toward a future role within sales, sales operations or another commercial function

• Bachelor’s degree in Business, Marketing, Supply Chain, or related field
• Strong interest in sales, business operations and commercial processes
• High attention to detail and willingness to learn complex systems
• Strong written and verbal communication skills
• Strong organizational and analytical skills
• Proficiency in Microsoft Office, particularly Excel
• Prior exposure to CRM or ERP systems preferred
• Demonstrated problem-solving ability and sound judgment

Work Environment:

• Suitable candidate will maintain a positive attitude and work well in a team environment.
• Work activities associated with this job include, interacting with computers; analyzing data and information; processing information; getting information; documenting and recording information; making decisions and solving problems; organizing, planning, and prioritizing work; communicating with supervisors; updating and using relevant knowledge; and evaluating information to determine compliance with standards.
• While performing the duties of this job, the employee is occasionally required to stand; walk and reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• As necessary, must wear common protective or safety equipment, such as safety shoes, glasses, gloves, hearing protection, and hard hats.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.