Front Desk Agent

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

As a Front Desk Agent, you are the face of the hotel and the first impression for every guest. You’ll create a welcoming, seamless arrival and departure experience while delivering thoughtful, personalized service that reflects the unique spirit of our property.

Job Description

What You’ll Do

Create Memorable Guest Experiences

• Welcome guests with warmth, professionalism, and genuine enthusiasm
• Handle check-ins and check-outs efficiently while personalizing each interaction
• Provide information about hotel amenities, local attractions, and the Central West End neighborhood
• Anticipate guest needs and go beyond expectations to deliver standout service

Drive Service Excellence

• Respond to guest requests and resolve concerns with care and ownership
• Deliver thoughtful service recovery to ensure guest satisfaction
• Support a culture of hospitality by embracing our GUEST service model:
  • Greet warmly
  • Use the guest’s name
  • Establish needs
  • Solve and own requests
  • Thank every guest

Support Hotel Operations

• Process reservations, updates, and cancellations accurately
• Handle cash and credit transactions with precision and accountability
• Promote room upgrades and services to enhance the guest experience
• Coordinate with housekeeping, engineering, and other departments to ensure smooth operations

Be a Team Player

• Collaborate across departments to deliver a seamless guest experience
• Assist with concierge-style services, guest tours, and special requests
• Step in where needed to support the team and hotel operations

Additional Job Information/Anticipated

Pay Range

What We’re Looking For

• A naturally warm, engaging personality with a passion for hospitality
• Strong communication and problem-solving skills
• Ability to stay composed and professional in a fast-paced environment
• Attention to detail and accuracy with transactions and systems
• Flexibility to work evenings, weekends, and holidays

Physical & Technical Requirements

• Ability to stand for extended periods at the front desk
• Comfortable lifting up to 50 pounds when needed
• Proficiency with computers and reservation systems
• Basic math and cash-handling skills

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.