Client Servicing Manager

Moving Walls Indonesia is looking for a media strategy person to be based in Jakarta to service the best in category Brands, we are looking for a strategy background candidate, well versed with Indonesia media landscape, excited to learn and work on different product categories with 3-5 years of work experience with media agency / Brand.

We want you to:

• Inspire repeat-business from existing MW clients.
• Conduct customer service workshops and presentations, for agencies and direct clients alike
• Monitor and measure client satisfaction through timely surveys following every campaign
• Liaise with different departments about client queries and take measures to resolve concerns
• Be accountable for overseeing deliverables and managing timeline expectations between client and internal team members
• Offer advice to clients on services and products and act as an intermediary between MW and client
• Develop surveys and capture client information and inform internal team on trends regarding our strengths and weaknesses.
• Participate in marketing campaigns and market research to have up to date understanding on ad tech landscape
• Deal with client requests and troubleshoot problems and resolve in timely manner

 

• Strong understanding of customer workflows, business models and critical drivers of our clientele
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Good understanding of INDONESIA business environment
• Past experience with advertising & technology companies with good understanding of industry terminologies