Graphic Design / Customer Care

THE POSITION

- This position is Long-term and Full time: We are looking for candidates in this position for 3+ years.

- You will work in a fast paced office environment and communicate directly with customers daily.

- Growth opportunities: You will work for a fast-growing eCommerce company with plenty of career advancement opportunities: Senior Designer, Supervisor, Manager even Partner.

JOB PERKS:

· Job stability

· Open & honest work environment

· Competitive salary

· Revenue sharing plan w/ monthly bonus

· Medical, dental, and HSA benefits

· Paid vacation

· Friendly managers who prefer not to micromanage

· Friendly and engaging co-workers

· Ongoing education and training

· Good opportunities for growth

· Fairly casual dress code

· Quiet office location

*PRIMARY RESPONSIBILITIES*

- Assist customers to create printing artwork as required. (Comprehensive on job training will be provided.)

- Check Artwork file quality, correct defects and provide proof to customers.

- Follow up sales leads and provide solutions.

- Answer incoming phone calls, online chat, and email inquiries.

- Timely packing and shipping packages as required.

- Monitor turnaround, Resolve product or service problems in time. Identify and resolve customer satisfaction issues.

*OTHER RESPONSIBILITIES*

- Seasonally assist marketing, warehouse or customer relationship tasks assigned.

- Create templates, images, and videos. Help to update websites products listing and social media contents.

- Periodically provide suggestions to improve products and service quality. Recommend potential products or services to management by analyzing customer needs.

- Adhere to all company policies, procedures and business ethics codes. Establish and maintain effective team relationships.

*EXPERIENCE REQUIREMENTS*

- Must have a positive, "can-do" attitude, eager to learn and grow.

- Must be highly organized, strong multi-tasker and great attention to details.

- Good Adobe Illustrator and Photoshop skills are required.

- Can perform well under a multi-tasking and fast-paced office environment.

- 1-2 years customer service, sales and marketing, and/or customer retention experience is preferred.

- Experience in marketing, video, multimedia, eCommerce, advertising agency, sign installation, printing shop or graphic design is a big plus.

- Can speak Spanish, French or Chinese is a plus.

TYPICAL PHYSICAL DEMANDS

Ability to lift 50 or more pounds.

Flexibility to stand or lean over a waist-high table to inspect, install or pack packages.

* Lush Banners® is a registered trademark of Bevo Park Holdings, LLC

** Background check, aptitude, psychological, skills and drug test are mandatory during the hiring process.

How to apply: Submit your resume and a cover letter in PDF format to careers@ lushbanners.com with "Customer Care / Designer" in the subject line. In the application email, please specify 1) Why we should hire you; 2) your Earliest Available Date for Employment; 3) your Digital Portfolios (if any).

Open Position: Graphic Designer / Customer Care

Job Type: Full time employee with full benefits

Work location: Richmond, Texas 77406, close to Katy & Sugar Land.

Typical Working hours: Weekdays, 9:00 a.m. - 5:30 p.m.

Pay: $36,000.00 - $55,000.00 per year

COVID-19 considerations:

Safety rules for in person interviews; Free Vaccination; Safe distanced work stations; Company provides masks, gloves & sanitizers.