Community Feedback and Engagement Officer

The duties and responsibilities of Community Feedback and Engagement Officer include:

• Design and periodically refine structured methodologies, tools and guidelines for both active and passive feedback collection aligned with program objectives.
• Prepare detailed plans for feedback collection activities, including travel schedules, target locations and stakeholder mapping. Travel regularly to multiple regions to conduct in-person data collection and direct observation of service delivery environments.
• Organize and facilitate Focus Group Discussions (FGDs) or conduct interviews with diverse groups (clients, community members, service providers) ensuring inclusive participation and quality moderation.
• Conduct phone interviews and other remote communication methods when physical access is limited.
• Enter, organize, and securely store all feedback data in a centralized database, ensuring proper documentation and categorization. Verify completeness, accuracy and consistency of collected feedback data before entry into the system. Perform routine checks to clean and validate data to maintain high data integrity.
• Conduct qualitative and basic quantitative analysis to identify recurring issues, service gaps and emerging patterns.
• Develop comprehensive reports and presentations summarizing key findings and actionable insights.
• Coordinate meetings with responsible teams to develop practical and time-bound management action plans based on feedback.
• Monitor progress of agreed actions, maintain tracking tools, and follow up regularly with responsible teams. • Ensure that responses and improvements are communicated back to communities and stakeholders to build trust and accountability.
• Uphold confidentiality, informed consent, and ethical standards in all feedback collection and data handling processes.

Key Skills:

The key skills and competencies required for the position of Community Feedback and Engagement Officer include:

• Strong interpersonal and communication skills, ability to engage effectively with diverse communities and stakeholders
• Strong organizational and documentation skills, analytical thinking and problem-solving skills
• Ability to work independently and manage frequent travel
• High level of integrity and commitment to confidentiality
• Any graduate, medical related field with public health or social science backgrounds are more preferrable
• Experience in qualitative data collection (FGDs, interviews)
• Familiarity with data management systems and basic analysis tools
• Must be well organized, systematic, dedicated, responsible and be able to interact well with others
• Must be willing and able to travel extensively to all project areas

APPLICATION:

Interested applicant, please send Application Letter, Curriculum Vitae (with “Two” referees, including your last employment for reference check) scan or copies of Qualification Documents and National ID as per following “APPLY LINK”, not later than on the evening of 20 May 2026 (Wednesday).