Heimstaden
Manager Operations
Salary
Job description
As Manager Operations, you’ll be at the heart of the community — leading day-to-day operations, driving letting results, supporting your team, and ensuring residents feel at home from the moment they arrive. You’ll combine operational excellence with genuine care for people, creating a safe, vibrant and well-run environment.
As a trusted partner to the General Manager, you will step in when needed, lead your team, and take ownership of both operational excellence and leasing outcomes.
Drive letting performance by maximising occupancy, supporting leasing activity, and implementing initiatives to increase revenue and resident retention.
Proactively manage and follow up on lettings enquiries, maintaining strong communication with prospective tenants to maximise conversions and occupancy rates.
Oversee the full day-to-day operation of the building, ensuring services are delivered efficiently, accurately, and cost-effectively
Contribute to weekly, monthly, and quarterly reporting on lettings, budgets, and performance - identifying opportunities to improve results
Act as the face of the development, building strong relationships with residents, prospects, and local partners
Lead and develop your team, setting clear objectives and driving performance through regular feedback and reviews
Deliver a high-quality resident journey — from enquiry and move-in to ongoing engagement and retention
Take ownership of customer feedback, complaints, and service recovery, ensuring timely and effective resolution
Plan and deliver resident engagement initiatives, events, and communication strategies to strengthen community and retention
Build partnerships with local businesses to enhance the resident offering and support leasing appeal
Support budget management and cost control, ensuring alignment with financial targets and operational plans
Ensure full compliance with Health & Safety policies and industry standards (RICS, ARMA-Q), maintaining a safe and secure environment
Collaborate on marketing and social media activity to support brand presence and drive leasing demand
Deliver KPIs across operations, customer satisfaction, and commercial performance in line with SLAs
About you
You are a confident and proactive professional who builds strong relationships and communicates with impact. With a clear focus on results and a commercial mindset, you take ownership, work in a structured way, and adapt easily to changing priorities. You are service-minded, solution-oriented, and always act with the resident experience in mind.
We believe you have:
Basic highschool, college or vocational education
At least 3 years’ experience managing operations within residential property, BTR, or hospitality sector
Proven experience in driving lettings, leasing, or sales performance with clear KPI’s
Experience in leading and developing teams
Strong organisational skills and the ability to manage multiple priorities
Confidence in working with systems and digital tools, including Microsoft Office package. AI adoption is something you are curious about!
It’s a plus if you also have:
Relevant certifications (e.g. ARLA, SCQF Level 6+, First Aid, Health & Safety)
At Heimstaden, you’ll be part of a dynamic company that aims to deliver high quality service. We offer a supportive environment with close collaboration between departments and where you will be a great contribution to our continuous success of our Edinburgh scheme in collaboration with our partner Platform.
As an employee at Heimstaden, you will be enrolled to the company benefits scheme with pension, medical insurance, life insurance, income insurance, 25 days holidays and a gym benefit.
We conduct background checks as part of our recruitment process. If you have any questions regarding this, you are welcome to contact us!
At Heimstaden, we believe diversity makes us stronger. Our inclusive teams reflect the communities we serve, bringing bold ideas and shared passion to create Friendly Homes and shape the future of residential living.
