Director, Client Services - Risk Management

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Work closely with the Client Services executive team to lead high‑profile initiatives for one of Gallagher Bassett’s flagship clients during a critical period of program transformation. This role drives cross‑functional collaboration, leverages analytics to identify performance opportunities, and delivers clear, executive‑level solutions that support the client’s strategic and financial goals while upholding the Gallagher Way. How you'll make an impact Work directly with Client Services executive team to manage high profile initiatives for one of Gallagher Bassett’s flagship clients Facilitate stakeholder needs for key projects and initiatives during critical period of program transformation and help our client achieve their strategic and financial goals Coordinate projects and initiatives with cross-functional teams; helping facilitate action and drive results for client Work with analytics resources to identify performance opportunities through data discovery and hypothesis-based analyses Clearly communicate complex business problems and aligning solutions to executive level audiences Design and implement solutions to solve client specific problems Leads group meetings across internal and external audiences (claims staff up to and including executive audiences) Uphold the Gallagher Way as an ambassador, ensuring our trusted brand is protected and maintained #LI-SD1 About You Required: Bachelor’s degree in business, finance, or related field 3-5 years of relevant work experience in a business analyst, data analyst, project coordinator, or business strategy adjacent role Experience working on strategic, transformational, analytical type projects at speed and scale Possess and maintains significant and meaningful knowledge depth in select industries, drivers of risk, and industry / competitor developments Strategic thinker, capable of navigating complex project landscapes and fostering significant improvements and efficiencies within a large-scale operation Strong problem solving and analytical background with the ability to question data or processes Experience translating complex initiatives into simple consumable formats for internal and external stakeholders Strong PowerPoint skills, drafting and developing quality presentations that communicate complex ideas, analyses, and recommendations Strong focus on continuous enhancements to deliver operational excellence. Preferred: Auto Liability experience Management Consulting experience Applicable industry designations Work Traits: Builds an in-depth knowledge of client. Thinks outside the box to address specific client concerns. Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action. Confident when communicating and presenting, always gets point across and anticipates questions from supervisors and clients. Proficient in Excel and PowerPoint. Able to structures and use data to tell a compelling story. Incorporates potential nuances (outliers, benchmark data) to reach better conclusions. Able to engage with more sophisticated clients and brokers. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Work directly with Client Services executive team to manage high profile initiatives for one of Gallagher Bassett’s flagship clients Facilitate stakeholder needs for key projects and initiatives during critical period of program transformation and help our client achieve their strategic and financial goals Coordinate projects and initiatives with cross-functional teams; helping facilitate action and drive results for client Work with analytics resources to identify performance opportunities through data discovery and hypothesis-based analyses Clearly communicate complex business problems and aligning solutions to executive level audiences Design and implement solutions to solve client specific problems Leads group meetings across internal and external audiences (claims staff up to and including executive audiences) Uphold the Gallagher Way as an ambassador, ensuring our trusted brand is protected and maintained #LI-SD1 Required: Bachelor’s degree in business, finance, or related field 3-5 years of relevant work experience in a business analyst, data analyst, project coordinator, or business strategy adjacent role Experience working on strategic, transformational, analytical type projects at speed and scale Possess and maintains significant and meaningful knowledge depth in select industries, drivers of risk, and industry / competitor developments Strategic thinker, capable of navigating complex project landscapes and fostering significant improvements and efficiencies within a large-scale operation Strong problem solving and analytical background with the ability to question data or processes Experience translating complex initiatives into simple consumable formats for internal and external stakeholders Strong PowerPoint skills, drafting and developing quality presentations that communicate complex ideas, analyses, and recommendations Strong focus on continuous enhancements to deliver operational excellence. Preferred: Auto Liability experience Management Consulting experience Applicable industry designations Work Traits: Builds an in-depth knowledge of client. Thinks outside the box to address specific client concerns. Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action. Confident when communicating and presenting, always gets point across and anticipates questions from supervisors and clients. Proficient in Excel and PowerPoint. Able to structures and use data to tell a compelling story. Incorporates potential nuances (outliers, benchmark data) to reach better conclusions. Able to engage with more sophisticated clients and brokers.