Claims Operations Manager Senior

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact Job Summary: The Operations Optimization Manager will be responsible for analyzing, designing, and implementing process improvements to enhance operational efficiency and effectiveness. Reporting to the Director of Claims Transformation, this role will focus on optimizing workflows, reducing costs, and improving delivery, with a strong emphasis on the Gallagher Bassett (GB) claims payment process. The ideal candidate will have a deep understanding of the current GB claims process for payments and will work closely with cross-functional teams to identify opportunities for improvement and implement solutions that align with organizational goals. Key Responsibilities: Evaluate existing operational processes, with a focus on the GB claims payment process, to identify inefficiencies and areas for improvement. Develop and implement strategies to streamline workflows, reduce processing times, and enhance accuracy. Lead and manage optimization projects from inception to completion, ensuring timely delivery and alignment with business objectives. Collaborate with stakeholders to define project scope, goals, and deliverables. Analyze operational data to identify trends, bottlenecks, and opportunities for improvement. Develop and present reports to senior management, highlighting key findings and recommendations. Work closely with claims teams, IT, finance, and other departments to ensure seamless integration of process improvements. Act as a liaison between operations and other business units to align optimization efforts with organizational goals. Identify opportunities to leverage technology and automation to improve operational efficiency. Partner with IT teams to implement and test new tools and systems. Develop training materials and conduct workshops to ensure successful adoption of new processes and systems. Manage change initiatives to minimize disruption and ensure smooth transitions. About You Required: Typically Requires a University Degree or equivalent experience and minimum 8 years prior relevant experience. Preferred: Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree preferred. Minimum of 5 years of experience in operations management, process improvement, or a related role. Strong understanding of the GB claims process for payments is highly preferred. Proven track record of leading successful optimization projects. Strong analytical and problem-solving skills. Excellent project management and organizational abilities. Proficiency in process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with claims management systems and payment processing tools. Exceptional communication and interpersonal skills. Strategic Thinking. Attention to Detail. #LI-KK3 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Job Summary: The Operations Optimization Manager will be responsible for analyzing, designing, and implementing process improvements to enhance operational efficiency and effectiveness. Reporting to the Director of Claims Transformation, this role will focus on optimizing workflows, reducing costs, and improving delivery, with a strong emphasis on the Gallagher Bassett (GB) claims payment process. The ideal candidate will have a deep understanding of the current GB claims process for payments and will work closely with cross-functional teams to identify opportunities for improvement and implement solutions that align with organizational goals. Key Responsibilities: Evaluate existing operational processes, with a focus on the GB claims payment process, to identify inefficiencies and areas for improvement. Develop and implement strategies to streamline workflows, reduce processing times, and enhance accuracy. Lead and manage optimization projects from inception to completion, ensuring timely delivery and alignment with business objectives. Collaborate with stakeholders to define project scope, goals, and deliverables. Analyze operational data to identify trends, bottlenecks, and opportunities for improvement. Develop and present reports to senior management, highlighting key findings and recommendations. Work closely with claims teams, IT, finance, and other departments to ensure seamless integration of process improvements. Act as a liaison between operations and other business units to align optimization efforts with organizational goals. Identify opportunities to leverage technology and automation to improve operational efficiency. Partner with IT teams to implement and test new tools and systems. Develop training materials and conduct workshops to ensure successful adoption of new processes and systems. Manage change initiatives to minimize disruption and ensure smooth transitions. Required: Typically Requires a University Degree or equivalent experience and minimum 8 years prior relevant experience. Preferred: Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree preferred. Minimum of 5 years of experience in operations management, process improvement, or a related role. Strong understanding of the GB claims process for payments is highly preferred. Proven track record of leading successful optimization projects. Strong analytical and problem-solving skills. Excellent project management and organizational abilities. Proficiency in process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with claims management systems and payment processing tools. Exceptional communication and interpersonal skills. Strategic Thinking. Attention to Detail. #LI-KK3