SmartDev is transitioning from a traditional software outsourcing model to an AI‑enabled, solution‑driven technology partner across APAC, the Middle East, and Europe. To support this shift, sales must operate based on accurate data, disciplined processes, and factual pipeline visibility. Although SmartDev already uses HubSpot, it is not yet functioning as a true operating system for sales. This role exists to take ownership of HubSpot operations, ensuring it reflects sales reality and supports reliable reporting and decision-making.

The Sales Operations Specialist is responsible for controlling how sales actually operate through CRM governance, process enforcement, and analytical insight. This role goes beyond managing a tool or producing reports—it requires enforcing CRM discipline across BDMs, SDRs, and Account Managers, challenging incorrect or misleading data, and ensuring pipeline accuracy. The role demands strong ownership, analytical thinking, and the confidence to question inconsistencies and drive accountability. It is not a data entry or sales support role and will not suit candidates who prefer to avoid conflict or only follow instructions. This role is designed for someone who wants to work hands-on with sales data and processes, and contribute to improving how the organization operates.

1. CRM Ownership

Own HubSpot end‑to‑end, including Pipelines, stages, objects, fields, workflows, and dashboards
Ensure CRM data is clean, structured, consistent, and usable
Define and maintain CRM rules and data standards

2. Process Enforcement (Most Critical Responsibility)

Ensure BDMs, SDRs, and Account Managers strictly follow CRM processes
Identify and correct: Incorrect data entries; Inflated or misleading pipeline information; Process deviations
Actively challenge inconsistencies and enforce discipline
Keep CRM data aligned with actual sales reality

3. Pipeline & Performance Management

Monitor pipeline health and forecast accuracy
Track individual and team sales performance
Identify early risks, gaps, and slippage in deals or targets
Ensure leadership has a realistic, data‑based view of revenue

4. Sales Insight & Continuous Improvement

Analyze Funnel performance; Conversion rates; Sales cycle length
Identify bottlenecks and inefficiencies across the sales process
Provide clear, actionable insights and recommendations to leadership
Support strategic decisions with evidence, not opinions

5. Sales Operations & Cross‑Team Alignment

Support KPI tracking and commission validation
Ensure strong data alignment between Sales, Marketing, and Delivery
Standardize, document, and continuously improve sales processes
Support operational scalability as the company grows internationally

This role is for someone who wants to:

Take control of how a sales organization truly operates
Support data-driven decisions at leadership level
Build scalable sales operations, not just dashboards
Have a direct and visible impact on revenue performance

If you want to turn data into real business leverage — this role is for you.

Have at least 4+ years of experience in Sales Operations, CRM Management, Business Analyst, or Data Analyst roles
Good working proficiency in English (written and verbal) and ability to work effectively with international stakeholders
Hands‑on experience with HubSpot or comparable CRM systems
Strong analytical mindset with structured problem‑solving skills
Solid understanding of sales workflows (SDR, BDM, AM)
Ability to challenge inconsistencies and enforce process discipline
Comfortable working with ambiguity and driving clarity

BENEFITS