Kaseya
Peer Success Manager
Salary
Job description
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. If you are energized by innovation, thrive in a fast-paced environment, and want to make a meaningful impact in the IT and security industry, we encourage you to apply.
Peer Success Manager
Location - Brentwood, TN
We are looking for an enthusiastic team player with excellent communication skills to guide and support our clients (partners) in our industry-specific peer group. Success in this role is
- Moderate accountability meetings with “Pods”. Each Pod has 8-10 partners.
- Ensure partners are prepared, attending, and actively participating in accountability meetings.
- *Ensuring partners are prepared, attending, and actively participating in quarterly meetings. (3 in-person and 1 virtual) (for TP)
- *Ensure partners are holding their own quarterly business planning meetings (Virtual)
- Conduct quarterly, “Strategic Alignment” meetings with all partners.
- Assist with inbound support requests from partners as needed
- Act as a liaison to appropriate resources (people and materials) within the programs.
- Attend additional in-person workshops as needed.
- “Own” the relationship with the partner.
Responsibilities
- Guide partners through one-on-one meetings to train on peer systems and processes
- Set appropriate expectations for partners regarding peer and what success looks like in our program
- Maintain knowledge and understanding of the program as it continues to scale
- Be knowledgeable about all TMT and Kaseya products related to Peer and Sales/Marketing
- Serve as reference point for partner questions about Operational Framework / Sales Framework / Marketing Framework
- Manage partners participation and adoption of program and peer group
- Travel to quarterly meetings and network with partners in addition to providing logistical assistance
- Encourage partners to understand the TruMethods/TMT frameworks. Leverage our library of video lessons and content. Also, drive attendance to webinars that will help partners grow their business.
- Serve as primary point of contact for partner interactions
- Create fans of the program.
Skills
- Communication skills- presenting, teaching, customer service, scheduling, and general communication with partners and colleagues
- Fast typing and note-taking
- Persistence and follow through
- Organizational skills
- Knowledge of the MSP industry is helpful but not required
- Knowledge of HubSpot, Calendly, Zoom, and Microsoft Suite is helpful but not required
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
