TM & EM Operations Coordinator, Account Management Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role: 

The key responsibility of the role is to provide co-ordination and administrative support to the global account, focusing on property portfolio management and client services. This includes ensuring data quality, preparing client reports, managing meeting documentation and collaborating with cross-functional teams. The role involves supporting Transaction and Estate Managers with various administrative tasks, coordinating meetings and managing client reporting. Additionally, the position includes compliance and governance duties, such as KPI coordination, maintaining internal trackers and managing onboarding and offboarding process.

Responsibilities: 

• Prepare and coordinate some of the Transaction Management Client’s reporting.

• Support Transaction Managers with Client Hub database maintenance.

• Coordinate and manage regular operational and governance meetings (including meeting materials and minutes preparation).

• Conduct sanity checks on reports, ensuring data accuracy, consistency, and logical coherence before final distribution.

• Collaborate with cross-functional teams to gather and compile regular business updates for client reporting.

• Support the account team within compliance and governance area, including coordination of  Estate Management KPI reporting and maintenance of internal trackers (i.e. annual reporting calendar).

• Manage onboarding and offboarding processes for account users (including active users distribution lists maintenance, Client laptop inventory tracking).

Requirements:

• Previous experience in a similar job position and the desire for further long-term cooperation and development in this field is essential.  

• Experience in working with senior stakeholders. 

• Proficiency in English and outstanding spoken and written communication skills are a must.  

• A responsible person, trustworthy, able to work independently without supervision, making decisions when necessary.  

• Ability to prioritize workload and pay attention to detail. 

• Well-developed planning skills and ability to coordinate several projects simultaneously efficiently and on time. 

• Ability to learn fast how to administrate new tools and applications. 

• Advanced working knowledge of MS Office (especially Outlook, Teams, Excel, and PowerPoint).  

• Analytical skills are required to gather and summarize data from different applications and stakeholders to produce reports and solve various administrative and account management matters.  

• Strong knowledge of team admin and financial tracking

What we offer:

• Competitive Rewards & Benefits: Permanent contract, private healthcare, cafeteria system, life insurance, and employee assistance program

• Flexible Work Environment: Hybrid model in premium Warsaw Spire workspace with state-of-the-art facilities and metro access, or possibility to work remotely

• Career Development & Growth: Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training.

• Stability & Recognition: 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies.

• Inclusive & Supportive Culture: Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives.

• Global Perspective: 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities.

Location:

Remote –Warsaw, POL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.