Public Area Supervisor - Raffles The Red Sea

Key Responsibilities

Operational Supervision & Quality Assurance:

• Supervise daily public area housekeeping operations, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, spa, and other guest-accessible areas.

• Conduct regular inspections to ensure all public areas meet Raffles cleanliness, presentation, and brand standards at all times.

• Ensure cleaning schedules, task allocations, and manpower deployment are effectively managed.

• Monitor proper use, storage, and control of cleaning equipment, chemicals, and supplies.

Guest Experience & Service Excellence:

• Ensure public areas maintain a calm, elegant, and welcoming atmosphere at all times.

• Handle guest concerns related to cleanliness or public area presentation promptly and professionally.

• Coordinate special cleaning or setup requirements for VIP movements, events, and functions.

• Support service recovery efforts through immediate corrective action and follow-up.

Team Leadership & Development:

• Lead, coach, and motivate Public Area Attendants to uphold Raffles service culture and grooming standards.

• Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.

• Provide on-the-job training and continuous feedback to ensure high performance and consistency.

• Assist in performance evaluations, scheduling, and attendance monitoring.

Coordination & Communication:

• Liaise closely with Front Office, Guest Relations, Food & Beverage, Engineering, and Security to ensure seamless public area operations.

• Report maintenance issues, damages, and safety concerns promptly.

• Ensure accurate communication of public area readiness for events and high-traffic periods.

Standards, Safety & Compliance:

• Enforce Raffles grooming, hygiene, and workplace conduct standards at all times.

• Ensure compliance with health, safety, environmental, and sustainability policies.

• Maintain confidentiality and professionalism when working in guest-facing environments.

• Ensure adherence to hotel policies, emergency procedures, and security protocols.

Qualifications & Experience:

• Minimum 2–4 years of experience in Housekeeping or Public Area operations within a luxury or five-star hotel environment.

• Previous supervisory experience is preferred.

• Diploma or certificate in Hospitality Management or Housekeeping Operations is an advantage.

Skills & Competencies:

• Strong leadership and organizational skills.

• Exceptional attention to detail and quality orientation.

• Ability to train, motivate, and manage a diverse team.

• Effective communication and coordination abilities.

• Time management and problem-solving skills.

• Familiarity with housekeeping systems and reporting procedures.

Personal Attributes:

• Polished, professional, and confident presence.

• Calm, proactive, and composed under pressure.

• Pride in maintaining a refined luxury environment.

• Flexible to work shifts, including weekends and holidays.

• Trustworthy, discreet, and dependable.

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.