Customer Advocate

Job Posting Title Customer Advocate ID 2026-10285 Job Locations US-NY-Tonawanda Job Post Information* : Posted Date 5/8/2026 Location : Location US-NY-Tonawanda Job Post Information* : External Company Name ImageFIRST Healthcare Laundry Specialists Job Post Information* : External Company URL https://www.imagefirst.com Location : Address 3 Peuquet Parkway Location : Postal Code 14150 Category Customer Advocate Type Regular Full-Time This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST's "face" to our customers and potential customers. Pay range: $60,000 - $75,000 + Annual Bonus Monday - Friday 6am-2:30pm RESPONSIBILITIES: Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives Product Management: load outs, inventories, quality-stains/damage, tape changes Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books Unload Truck: check-in, empty soil carts, weigh carts Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags Truck Maintenance: timely communication of repairs, PM, accidents Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements MINIMUM QUALIFICATIONS: Minimum of 3 years of experience within sales or a route sales role Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe. Ability to lift 25 pounds on a frequent basis Ability to drive commercial motor vehicle for up to 10 hours daily High School Diploma or equivalent Valid Driver's License and Excellent Driving Record Sense of direction/knowledge of area Required Competencies: Be Respectful: Value all we come in contact with Be Remarkable: Create a positive moment with every interaction Be Safe: Keep ourselves and those around us safe Be Honest: Be guided by truthfulness in all we do Benefits: Weekly pay Medical, Dental, Vision Pet, Legal, and Hospital Indemnity Insurance 401k (match) Paid Time Off Package Paid Parental Leave Tuition Reimbursement Referral Program Great company culture Collaborative team environment EOE / Drug-Free Workplace We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.