Fulfillment Associate - On-site

Loot Labs is on a mission to make collecting fun. We believe that every collectible tells a story: of passion, nostalgia, and discovery.

Through our flagship product, Boxed.gg http://Boxed.gg we are reimagining how the world collects by blending digital entertainment with tangible rewards, delivering nostalgia and discovery straight to the fans' doorsteps.

We are...

• Community First: We've served 500k collectors and foster an active community of over 125k+ Discord members.
• Ambitiously Led: Led by veterans from Microsoft, Twitch, 2K, and Boeing.
• Remote-First: We value high autonomy, low ego, and trust our team to build from anywhere in the world.

Since our inception in 2023, we’ve seen significant year-over-year growth. And now we're gearing up for our most ambitious year yet, with major expansions planned across product offerings, strategic partnerships, and next-generation collector experiences. If you’re ready to build products that spark joy at a global scale, you’re in the right place.

Role Description

The Fulfillment Associate is responsible for ensuring that customer orders are processed efficiently, accurately, and in a timely manner. This role involves a range of tasks from inventory management to packing and shipping orders.

Key Responsibilities

• Order Processing - Accurately pick items from inventory based on customer orders.
• Quality Control - Inspect products for defects or damages before packaging.
• Packaging - Securely package products to prevent damage during transit.
• Inventory Management - Restock inventory and assist in conducting inventory audits.
• Shipping - Label and ship packages, ensuring that the correct carrier service is used.
• Returns Processing - Handle returns, inspecting returned items, and restocking as appropriate.
• Documentation - Maintain accurate records of inventory and orders processed.
• Customer Service - Assist with customer inquiries related to shipping and order status.
• Team Collaboration - Work closely with team members to meet daily fulfillment targets.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Prior experience in warehouse operations, inventory management, or a related field is a plus.
• Technical Skills: Basic computer proficiency, including familiarity with inventory software and systems.
• Physical Requirements: Ability to lift up to 50 lbs and stand for extended periods throughout the day.
• Attention to Detail: Keen eye for detail to ensure accuracy in order processing and inventory management.
• Communication Skills: Strong verbal and written communication abilities to effectively interact with team members and provide customer service.

Preferred Skills

• Gaming Interest: A passion for gaming or collectibles is highly beneficial, as it aligns with the company's culture and customer base.
• Problem-Solving Abilities: Capacity to troubleshoot issues during the order fulfillment process quickly.
• Time Management: Efficient in managing time to meet daily targets and handle multiple tasks simultaneously.
• Customer Service Orientation: Experience in customer service, especially in handling customer inquiries and concerns regarding orders.
• Teamwork Skills: Proven ability to work effectively as part of a team to achieve collective goals.
• Adaptability: Comfortable working in a dynamic, fast-paced environment and able to adapt to changing priorities.

Ability to Commute to Warrendale, PA 15086 is required

Work Location: In person

Pay: $14.00 - $16.00 per hour

Company benefits

• 15 days of accrued PTO
• 7 days of sick-leave, front-loaded at the start of the year
• 10 paid company holidays
• Generous vision, dental, and health benefits, with 97% contribution to premium
• 401k Matching