Account Manager

Key responsibilities include:

• Provide market intelligence on customers, competitors and significant factors affecting markets to influence short and long-term business objectives and to support decision making.
• Acquire new and retain existing customers through improved customer satisfaction, staying close to the customer, anticipating and closing off potential problems and being a trusted point of contact
• Design and execution of a sales and marketing strategy for the portfolio
• Drive growth in a focused and targeted manner to achieve the business goals, including Revenue and Gross Margin
• Establish differentiation from competitors to grow market share
• Proving strategic Supply Chain solutions
• Account management and revenue growth

To be successful in this role, you will need:

• Strong understanding of business development, including management of major bids and contracts.
• Human Capital Development exposure and experience.
• Hospitality exposure and experience.
• Good working knowledge of sales force operations and sales processes for contracting business.
• Understanding of key business drivers, industry / market conditions and commercial modelling.
• Good understanding of continuous improvement and customer value propositions.
• Strong relationship management, negotiation and problem-solving skills.
• Excellent verbal/written communication skills across a wide variety of audiences; ability to craft and deliver nuanced messages.

This is a key customer facing role, travel to client sites will be required based on business needs.