Approach all encounters with guests and employees in a friendly, service-oriented manner.
Welcome all guests as if they were arriving in your own home.
Register guests, and modify any information required to complete the registration process.
Confirm credit and payment method at check-in.
Directs guests to daily functions within the hotel campus.
Directs guests to area events, businesses and attractions.
Log all guest requests and confirm completion.
Review hotel inventory and house count for availability and rates.
Balance and prepare individual paperwork for closing of shift.
Maintain and market special guest programs.
Run daily arrival report and mark registration cards for special requests.
Distribute packages and mail to guests or inform them of receipt.
Process accounts for departing guests and collect room keys.
Confirm full payment at check out.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.

Bachelor’s Degree in social sciences, English , Business Administration required. (Estate / Hotel Management is an added advantage)
2-3 years of experience
Excellent communication and presentation skills
Proficient in English
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Possesses teamwork, leadership and facilitation skills in order to cut across many diverse functional disciplines and regional cultures.
Excellent problem solving and analytical skills.
Possess strong business acumen.

Concierge & Guest Management Officer (Male)

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