Buggy Host - Raffles The Red Sea

 

- Key Roles & Responsibilities:

• Guest Service & Transportation: Provide seamless transportation for guests between villas, dining venues, and resort facilities, ensuring a smooth and comfortable journey.

• Personalized Engagement: Anticipate guest needs and offer intuitive, personalized service, acting as a resort storyteller by sharing information about the destination, facilities, and local culture.

• Safety & Compliance: Operate electric buggies in a safe and responsible manner, strictly adhering to resort speed limits, pedestrian safety protocols, and KSA driving regulations.

• Vehicle Maintenance: Conduct daily pre-shift inspections of buggies (battery levels, tire pressure, cleanliness) and ensure vehicles are kept in pristine condition at all times.

• Luggage Handling: Assist guests with the loading and unloading of luggage or personal items with the utmost care and professionalism.
• Operational Coordination: Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs.

• Sustainability: Adhere to the resort’s sustainability ethos by managing vehicle charging efficiently and reporting any mechanical issues that may affect energy consumption.

• Brand Standards: Uphold Raffles’ grooming and conduct standards, ensuring every guest interaction feels bespoke and heartfelt.

- Personal Attributes & Experience:

• Education: High School Diploma or equivalent; a degree in Hospitality is an asset.

• Experience: Minimum 1–2 years of experience in a guest-facing role within a luxury hotel or resort.

• Licensing: Must possess a valid Saudi Arabian driving license.

• Communication: Excellent communication skills with fluency in English; Arabic or other languages are highly desirable to assist a global clientele.

• Attitude: A creative mindset with a passion for guest relations and an eye for detail.

• Physical Fitness: Ability to work outdoors in various weather conditions and assist with heavy luggage as required.

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.