Customer service representative (Billing - credit-related experience Must)

Position: Customer Care Billing Analyst

Location: Mays Landing, NJ

Duration: 3 Months

Description

We have a need for a Customer Care Billing Analyst for our direct client in Mays Landing, NJ for a 3 month contract. The ideal candidate will be responsible for talking with and/or communicating with customers and the Board of Public Utilities and/or Public Advocate and client executives regarding the completion of payment arrangements or other escalated credit-related issues. The position requires strong customer service skills, adherence to company policies and attention to detail.

The following skills are required

• Seasoned customer service representative with the ability to communicate effectively with customers on escalated matters
• Ability to utilize soft skills when speaking with customers and be able to convey critical policy requirements pertaining to payment arrangements and credit related issues
• Ability to communicate well, both verbally and in writing
• Must be able to communicate with executives and government affairs representatives to convey the status of customer issues
• Ability to construct e-mail messages, complete simple database entries, and take detailed notes from conversations with customers which can later be used to complete payment arrangements
• Must possess skills working in MS Word and e-mail software, preferably Lotus Notes, but MS Outlook acceptable
• Must be self motivated and have excellent time management skills in order to complete high volume of customer issues.
• Seasoned customer service representative with the ability to communicate effectively with customers on escalated matters
• Ability to utilize soft skills when speaking with customers and be able to convey critical policy requirements pertaining to payment arrangements and credit related issues
• Ability to communicate well, both verbally and in writing
• Must be able to communicate with executives and government affairs representatives to convey the status of customer issues
• Ability to construct e-mail messages, complete simple database entries, and take detailed notes from conversations with customers which can later be used to complete payment arrangements
• Must possess skills working in MS Word and e-mail software, preferably Lotus Notes, but MS Outlook acceptable
• Must be self motivated and have excellent time management skills in order to complete high volume of customer issues.