Sales Support Specialist

• Provide administrative and operational support to the Sales team, including management of sales-related processes and coordination of daily activities.
• Support the monitoring and tracking of the sales pipeline to ensure timely and accurate processing of customer orders and commercial activities.
• Act as a liaison between Sales, customers, and internal departments to ensure customer requirements are addressed effectively and issues are resolved promptly.
• Follow up with customers regarding orders, account status, delivery timelines, and other administrative matters.
• Review pending orders and customer requests to ensure high levels of customer service and customer satisfaction.
• Prepare, compile, analyze, and present sales reports, forecasts, and performance data for management review.
• Ensure data accuracy and integrity within CRM and internal systems.
• Assist in the preparation and review of sales quotations, contracts, and commercial proposals in line with company policies and customer requirements.
• Maintain accurate order entry across multiple systems and platforms, ensuring correctness of customer information, SKUs, quantities, delivery dates, and freight arrangements.
• Coordinate with Planning and Supply Chain teams to align orders with sales plans by distribution center and customer, while reviewing product allocation and escalating discrepancies when necessary.
• Address and resolve issues related to customer orders, product specifications, delivery schedules, or operational constraints.
• Maintain a strong understanding of company products, services, pricing structures, and commercial processes to effectively support the Sales organization.
• Provide additional administrative and operational support to management and leadership teams as required.

• Previous experience in a Sales Support, Sales Administration, Customer Service, or Back Office role.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail and high level of accuracy.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office applications, particularly Excel.
• Experience working with CRM systems and ERP/order management platforms is an asset.
• Ability to work cross-functionally with Sales, Logistics, Planning, and Customer Service teams.
• Analytical mindset with the ability to interpret and present data effectively.
• Fluent in English and Greek; additional European languages are considered an advantage.

KEY COMPETENCIES:

• Customer-focused mindset
• Problem-solving abilities
• Team collaboration
• Time management and prioritization
• Adaptability and flexibility
• Analytical and reporting skills
• Attention to detail and accuracy

What We Offer:

• Competitive compensation and benefits package
• Opportunity to work in a dynamic, international environment within the food supply chain
• A collaborative team culture committed to quality, sustainability, and growth
• Exposure to global markets and international trade processes

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