Field Service engineer - Based in Rousset, France

Introduction to the job

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers, the world’s leading chipmakers, to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

As a Service engineer, you will be dedicated to the goal of making sure that our lithography systems at our customers’ sites are running smoothly, 24/7. This means potentially working in shifts, based on our service contract with the customer.

Role and responsibilities

You are responsible for the repair and maintenance of the ASML systems at the customer site Rousset. In this role you need to be a technical strong engineer, capacity with problem-solving and communication skills. It is of high importance that you develop an ongoing relationship of trust and reliability with customers and co-workers. . 

Your main tasks are:

• Diagnose, analyze and solve complex technical problems
• Ensure preventive and curative maintenance of equipment
• Implement "software" and "hardware" updates
• Work autonomously (knowing which circumstances to involve your direct manager, and when to efficiently escalate the most difficult problems to our technical experts)
• Develop a solid relationship with the client: technical assistance, advice and training
• Collaborate on various projects within the team and the company;
• Most of the work is done in a clean room environment, under strict hygiene and safety conditions.
• Potentially 10% travel (other satellite sites; xFAB Paris, ST Agrate, & ST Rousset)

Working in customer support is challenging due to the changing dynamics and pressure to repair machines as quickly as possible. But the work is also very rewarding since you work directly with the customer and the impact of your solutions delivered is directly visible and the end result is always a happy customer.

Education and experience

• You have minimally a bachelor’s degree in an engineering field;
• You have at least 2 years of ASML experience in a hands-on role (working directly on the machine).
• You are upper intermediate (B2) in English. Speaking French will be an added value.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to succeed. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Analytical mind, problem solving;
• Very good communication skills.
• Presentation skills needed
  • Able to prepare and present presentations (internally and externally)
  • Able to use basic Microsoft tools; PowerPoint, Excel
• Ability to work effectively in a team;
• Dynamic, proactive, autonomous and a great motivation to acquire new knowledge.

Other information

This job requires to potentially work in a shift schedule, ensuring continuity of intervention 24/7. You will evolve and develop within an international and multicultural group of more than 40000 employees worldwide.

If you meet the above mentioned requirements and consider yourself to have the right combination of technical, analytical and personal skills, please apply now with your CV and motivation letter in English

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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