Team Lead, Platform Integrations

Responsible for the stability, performance, and reliability of our digital banking core.  Oversee the L2/L3 support operations that bridge the gap between the Finacle Core Banking system and our modern service layers. Ensure “zero-downtime” operations by leading rapid incident response, performing deep-dive root cause analysis (RCA), and collaborating closely with the Finacle Core team to resolve complex integration bottlenecks.

• Finacle Support Liaison: Serve as the primary technical point of escalation for all integration issues involving Finacle and coordinate with the Core Banking team to troubleshoot data discrepancies, connectivity drops, and API failures.
• Incident Command: Lead the response to high-priority production incidents. Ensure clear communication with stakeholders and drive the team toward rapid service restoration.
• Environment Health: Monitor the stability of OpenShift and other servers, ensuring the optimal performance of the middleware services running within them.
• Proactive Monitoring: Drive the strategy for advanced alerting and logging (using Grafana, Prometheus, ELK, or Dynatrace). Ensure that support teams are alerted to anomalies before they impact end-users.
• Mean Time To Resolution (MTTR): Achieve an average MTTR of < 45 minutes for critical (P1) integration incidents.
• Support Leadership: Manage a 24/7 or follow-the-sun support rotation, ensuring adequate coverage and healthy work-life balance for the team.
• Change Success Rate: Maintain a > 98% success rate for all production patches and configuration changes.

• BSc in IT, Computer Science or related field
• Mater's degree, professional certification such as ITIL Foundation, Sun Certified Java Developer (SCJP), Oracle Certified Associate (OCA), Microsoft Certified Professional and Developer (MCP, MCSD) can be an added advantage.

Experience:

• 7years deep operational understanding of Finacle Core Banking (e.g., troubleshooting Finacle Integrator, batch job failures, or ISO8583/REST messaging).
• Expert-level ability to read and debug Java code.
• Experience with Terraform/Ansible for environment automation and troubleshooting and Kafka/RabbitMQ for message-queue monitoring.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Interacting with People
• Interpreting Data
• Making Decisions

Technical Competencies:

• Business Process Improvement
• Data Integrity
• IT Applications
• IT Systems