Shift Supervisor (Full-Time)

Take pride in work that strengthens our community. At the City of Thunder Bay, Our City Runs on People Like You . Together, we’re building a workplace where everyone belongs – where your leadership helps create a safer, more responsive community through professionalism and public service excellence. Here, you’ll help lead a professional team, maintain strong community relationships and enhance our municipal enforcement services. You will be part of a work environment that supports respectful interactions, meaningful opportunities to grow, and a culture that promotes well-being and collaboration. Thunder Bay offers more than a fulfilling career. With its natural beauty, affordability, and strong sense of community, it’s a city where you can grow personally and professionally. Where You’ll Make a Difference Every Day As the Shift Supervisor in Municipal Enforcement Services, you’ll lead frontline operations, support and mentor enforcement staff, and help ensure our community standards are upheld with professionalism, fairness, and integrity. You’ll ensure Municipal Enforcement Officer activities are conducted in accordance with applicable legislation, municipal by-laws, and health and safety regulations. Whether you live in Thunder Bay, you’re looking to return, or excited to make the City your new home, join a team where your skills, expertise, and presence is recognized, and make a real impact to our community. How You’ll Support the Team In this role, you will assist with the coordination of day-to-day operations and assignment of work, and also have the following accountabilities: Provide oversight at a shift level of By-law Enforcement, Animal Control and Mobile Safety and Security Response. Responsible for field supervision of Municipal Law Enforcement Officers staff, including, providing expertise, monitoring performance, coaching/mentoring, training and evaluating of staff health & safety compliance, and risk assessment. Assist with prioritizing officer workloads and assignments, to ensure that the needs of the Division are accomplished in a timely manner. Ensure health & safety regulations, programs, and procedures are adhered to; coordinate safety meetings as required, and ensure compliance with procedures, municipal by-laws and provincial legislation. Coordinate enforcement complaints and assist with investigations and responses to public complaints and requests for information and meet with the public as a representative of the Corporation, as required. Oversee daily scheduling, shift coverage, overtime and attendance matters as per the collective agreement. Assist in ensuring that daily operations related to animal impoundment and care are being properly performed, in accordance with internal and external policies and legislation. Ensure officers’ location and status are closely monitored via GPS and radio communications, to ensure officer safety protocols are being maintained. Prepare and complete analytical and statistical reports, as required. Review and approve contents of occurrence notes, notebooks written orders and notices and other Divisional documents for accuracy and completeness, and to ensure adherence to procedural and legal requirements. Authorize MLEOs to close/clear files or direct additional work to be undertaken before closing the file. Coordinate public awareness, target enforcement programs, campaigns and special projects regarding by-laws and associated enforcement policies, target industries, and community associations. Review all court matters prior to prosecution by the Corporation and liaise with prosecution on all matters respecting by-laws; attend court as required. Conduct and assist in emergency response and investigations as required, alongside or in the absence of a qualified Municipal Law Enforcement Officer. Liaise with Police, Fire, Thunder Bay District Health Unit and others to develop an integrated service delivery approach. What You Can Count On With Us We’re proud to offer a workplace where your well-being, growth, and sense of purpose come first. As the Shift Supervisor – Municipal Enforcement Services you’ll enjoy: A competitive salary that reflects your expertise A matching pension plan to help you build long-term financial security Comprehensive health, vision, and dental coverage, plus life insurance for peace of mind Generous paid vacation and holidays, with the option to purchase additional leave days when you need more time off Access to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall health Leadership development and tuition reimbursement programs, so you can continue to grow your skills and career A culture of recognition and appreciation, with staff events and programs that celebrate your contributions What You’ll Bring to the Team Here’s what will help you succeed as the Shift Supervisor – Municipal Enforcement Services: Diploma in public or business administration, management, law enforcement, or other related discipline, together with three (3) years of work-related experience in municipal law enforcement, policing or other regulatory compliance settings Minimum one (1) year of proven administrative and supervisory experience, preferably in a municipal sector Knowledge and ability to interpret applicable municipal by-laws, provincial legislation and related regulations For a Detailed Job Description, Click Here Lead With Us - Apply Today Ready to take the next step in your career journey? Join us at the City of Thunder Bay, where you’ll support a dedicated team, and make a lasting difference every day. Belonging, Inclusion, and Your Privacy The City of Thunder Bay is proud to be an equal opportunity employer. We encourage applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women, and members of the 2SLGBTQ+ community. We are committed to a recruitment process and work environment that is inclusive and barrier-free. If you need an accommodation during any part of the recruitment process, let us know — we will work with you to meet your needs. For privacy and fairness, please do not include photos, ID cards, driver’s licences, or police record checks with your application. These documents will only be requested if you’re successful. General Information : As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community. ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include: Photos Any certificates that have photo identification Driver’s licences Police records checks Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application. ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process. PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866 The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all. The City of Thunder Bay is a place where art, culture and nature come together! Watch this video to learn more about our City at: Please Note: Application reviews begin immediately, continuing until the position is filled and may close at any time.