Lead Jira Administrator

The COO Office is actively seeking a highly skilled and motivated Lead JIRA Administrator to join our Tooling team. Our mission within the COO Office is to empower the Product & Tech organization to deliver high-quality products by meticulously planning and executing product releases, fostering aligned ways of working, and ensuring effective project management and communication in accordance with the Rhythm of the Business. 

As Lead Jira Administrator, you will play a key role in owning and evolving Jira and the Atlassian ecosystem to support our Product & Tech operating model. You will work closely with stakeholders across Product, Engineering, Customer, and Operations to drive effective tooling governance, change management, reporting, and collaboration. You will also lead continuous improvements in how teams plan, track, and communicate work—ensuring Jira enables outcomes rather than overhead. 

Sounds interesting? Then join us as our new Lead JIRA Administrator!  

Tasks include but are not limited to: 

As a Lead JIRA administrator, you will be responsible for driving and evolving our Product & Tech Tooling strategy including: 

• Evaluate current processes, identify gaps, and gather requirements to design and implement scalable solutions that meet organizational demands. 

• Collaborate with teams across Product & Tech Org or other business units to align requirements and deliver a unified process, toolset, and reporting framework. 

• Design and deliver technical solutions to address complex business challenges, leveraging your expertise in Jira administration and customization, while independently driving projects with minimal guidance. 

• Develop and maintain advanced workflows in Atlassian JIRA, Confluence, and other Atlassian products including tool administration and customization.  

• Collaborate with key stakeholders to design and create JIRA projects, complex queries, and actionable reports. 

• Install, configure, and deploy plugins to enhance JIRA's functionality; design dashboards, configure custom fields, and ensure optimal JIRA configurations. 

• Utilize APIs and scripting to implement advanced Jira configurations, automate workflows, and enhance system functionality to meet business needs. 

• Oversee the maintenance, administration, upgrades, and enhancements of JIRA, Confluence, and related tools while ensuring seamless integration with other platforms and plugins. 

• Manage and align Aha! with JIRA processes and standards in collaboration with stakeholders, ensuring seamless functionality. 

• Act as the technical expert by providing guidance, training, and documentation to Product & Tech teams, ensuring they maximize the value of centralized tools. 

• Lead and execute Jira, Confluence & other tool migrations across environments, ensuring seamless integration and alignment with business needs. 

To excel as a Lead JIRA Administrator in our COO Tooling team, within the Product & Tech organization, possessing a positive attitude and a “can-do” mindset is crucial. We anticipate that you will think innovatively, challenging the status quo in your pursuit of continuous improvement. As a successful candidate, you should have the following: 

• A university degree in software engineering, computer science, or a related field, or equivalent professional qualifications. 

• Material experience in JIRA administration, including Rovo, managing JIRA migrations and working in diverse global project environments. 

• Outstanding verbal and written communication skills, with the ability to convey complex information clearly and effectively. 

• Demonstrated leadership and interpersonal skills, including mentoring junior team members and fostering knowledge-sharing within the team 

• Comfortable working in a global, matrixed organization, with an understanding of how to navigate diverse cultures and time zones. 

• Operationally focused, and not afraid to roll up your sleeves and get hands-on when necessary to drive complex issues towards resolution. 

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.