Job Description Summary

We are looking for a proactive engineer to be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to Digital Imaging equipments ( MR, CT, MICT) in Romania.

Job Description

Essential Responsibilities

• Under minimal supervision, serve as GE HealthCare Field Engineer to assigned customers: complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment.
• Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are always aware of status of all issues for their designated customers.
• Maintain all models specific to a modality’s in the assigned area.
• Perform total system level troubleshooting on complex multi-symptom problems.
• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.
• Effectively communicate and partner with teammates and colleagues.
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
• Assist in the growth and direction of business in geographic area.
• Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Play a leading role in complex and multifunctional rooms, share best practices.
• Maintain effective quality systems and programs compliant with GE HealthCare Service Quality Policy Statement

​Qualifications/Requirements

• Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience.
• Experience in MR, CT or MICT consist an advantage.
• Technical analytical skills.
• Ability to work independently with minimum supervision, high work standards and quality.
• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.
• Fluency in English and Romanian.
• Valid driving license B category valid for Romania, active driving experience.
• Availability for frequent delegations.
• No restriction to work in hi magnetic or xRay/Nuclear radiation field area.
• Valid work permit for Romania.

Desired Characteristics

• High work standards and quality.
• Shows Initiative and motivation.
• Plans and organizes work effectively, self-motivated.
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. 

 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information