Account Director ( Social )

Account Director - Social Focused

Client Partnerships Team

We are keen to hear from ambitious Senior Account Managers ready to step up in their career.

We’re VaynerMedia! We are a contemporary global creative and media agency built for the now. Born in social, our work is now full service, simply loving big ideas that connect and create real change for our clients business. We are independently owned, founded in 2009 with offices in London, Amsterdam, New York, Los Angeles, Singapore, Tokyo, Sydney, Bangkok, Kuala Lumpur and Mexico City. We are recognized for our work in Cannes Lions, the Clios, D&AD and The Webbies to name a few.

Culture is our key and Empathy is how we build it. VaynerMedia EMEA is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative, creative and strategic solutions to the one advantage that stands the test of time – PEOPLE. Day in and day out, we propel some of the biggest brands in the world to the intersection of attention and culture. In EMEA, we are proudly 250+, servicing multi-brands across the region.

The PITCH.

VaynerMedia EMEA is searching for a motivated, and highly organised person to join the Client Partnerships team as an Account Director based out of our London office.

We’re looking for an experienced Account Director with through the line experience, an extensive understanding of social media and exceptional client service skills to lead some of our flagship accounts for the agency.

Here’s where you come in…

• Deliver best-in-class client services, creative and social media expertise.
• This is an opportunity to flex both your strategic and creative skills, whilst also aiming to grow the agency’s remit across these accounts.
• Bring together internal teams to create a united EMEA team with a shared vision for the account.
• Inspire, motivate, and mentor your client service team.
• Partner with clients and stakeholders to truly understand their needs and the pressures on them - to develop a trusting relationship and ensure we deliver strong results.
• Guide and contribute to the development of strategic recommendations, creative ideas and deliverables.
• Working closely with operations partners to help drive growth and protect our workstreams.
• Be well versed in the various comms opportunities across the marketing mix, including Paid Media and Measurement opportunities in social and digital to provide client recommendations on the proper channels and KPIs, based on brand-specific goals.
• Identify and help sell-through incremental opportunities to clients that help them achieve the most efficient returns & results on their overall marketing spend.
• Collaborate with the team leaders in other departments (Strategy, Creative, Production, Project Management, Analytics/Insights, Media) to improve and execute on client deliverables, process, and output.
• Contribute to the continued growth and stability of VaynerMedia, by being empowered to make decisions that are best for the company both today and tomorrow.
• Evangelise the work we are doing both internally and externally.
• Taking the driver’s seat and pushing the work forward, with a relentless focus on the details.
• Having regular 1-2-1’s and spending as much face time (virtually or IRL) with the clients to help spot and drive incremental account opportunities.
• Tracking financial progression working closely with the operations team, ensuring it is shared and assessed.
• Constantly identifying risks and solutions - being the problem solver in ensuring we remain agile and strategic throughout the project lifecycle.

• Be heavily client-facing to help drive a trusted advisor relationship.
• Provide motivation and mentorship to the client partnerships team and be the first point of escalation for issue/conflict resolution on all projects.
• Support VP of Client Partnerships to continually match and optimise skill-level/experience and aspiration of the wider team’s needs.
• Keep VaynerMedia values at the core.
• New business and PR support for the wider agency e.g case studies, award entries and pitch development for the department.
• Grow relationships, have fun and participate in VaynerMedia social engagement.

We treasure Personality and Experience yet we do know that these qualifications lead to what WE KNOW as a success:

• Previous experience managing key work streams for your clients
• Leadership and management skills..
• Strong interpersonal, communication and presentation skills.
• Proven negotiation skills on incremental projects or aiding in retainer negotiations.
• TTL experience.
• Experience working on an international account is advantageous but not required.
• An understanding of media, particularly paid social
• Hands-on experience and ownership of strategic and creative projects, requiring senior stakeholder management.
• Ability to recognise and solve potential problems, escalate issues or conflicts and continually evaluate project effectiveness.
• European language skills (a real bonus)
• Manage overall quality of the agency output and management for the account.
• Strong communication skills and an impressive attention to detail.
• A cool, calm and collected approach to problem-solving.
• Ability to thrive and remain agile in a fast-paced, high-pressure environment.
• Strong self-awareness and people-management skills.
• Understanding of key channels including relevant social media platforms and an ability to drive the latest platform thinking into the work.

Here’s how We Support You

• Unlimited Holiday + 1 Day Birthday Leave
• Cash Plan with Medicash - Virtual GP, Skinvision, 24/7 Health and Stress Helplines, Discounted Gym, Medicash Extras
• Enhanced Parental Leave
• Cycle to work scheme
• Employee Assistance Program (Financial, Mental and Physical Wellbeing)
• Life Assurance
• Income Protection
• Group Personal Pension
• 2 weeks Work From Anywhere
• Once you reach 2 years round the Vayner sun, you’re eligible for an annual £150 budget to spend on anything that you’re curious about

What you SHOULD KNOW about VaynerMedia

Think “lab” and not “agency”. We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It’s fun!

We believe 100% that brands can be built on digital platforms and part of our model is built bottom up, flipping the traditional advertising model and process on its head. We don’t play to agency/industry norms and our culture and energy reflects that.

Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that, and the opportunity to collaborate with the talented and enthusiastic crew, work with big brands excites you, as it does us. We can’t wait to meet you.

Candidates must be authorized to work in the U.K.

Candidates must be authorised to work in the UK.