Sales Supervisor (LA)

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Job Summary**

Diptyque Distribution LLC. is seeking a dynamic and results-oriented Sales Supervisor to lead and motivate our Los Angeles retail team, ensuring exceptional customer experiences and driving sales performance.

Job Responsibilities**

• Supervise and support a team of sales associates, providing training, coaching, and performance feedback.
• Monitor daily sales goals and key performance indicators (KPIs), implementing strategies to achieve and exceed targets.
• Ensure excellent customer service standards are consistently met, fostering a welcoming and luxurious shopping environment.
• Manage store operations, including inventory control, merchandising, visual standards, and compliance with company policies and procedures.
• Assist with scheduling, payroll, and other administrative tasks as needed.
• Resolve customer issues and complaints effectively and professionally.
• Conduct regular team meetings to communicate sales objectives, product knowledge, and company updates.
• Identify opportunities for team development and growth, implementing training initiatives.
• Collaborate with the store manager to implement sales promotions and marketing initiatives.

Job Qualifications**

• 2+ years of experience in a supervisory or lead sales role within a luxury retail environment.
• Proven track record of achieving sales targets and motivating a team.
• Strong understanding of retail operations, including inventory management and merchandising.
• Excellent communication, interpersonal, and leadership skills.
• Customer-centric approach with a passion for delivering exceptional service.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency in POS systems and basic computer applications.
• High school diploma or equivalent; a bachelor's degree in business or a related field is a plus.
• Bilingual in Spanish is a strong asset.

Diptyque is committed to diversity in all its forms and considers each application carefully.