Home Health Director of Clinical Services

DIRECTOR OF CLINICAL SERVICES – HOME HEALTH

POSITION SUMMARY: The Director of Clinical Services (DCS) is responsible for the overall direction of home health clinical services. The DCS establishes, implements, and evaluates goals and objectives for home health services that meet and promote the highest standards of quality and contribute to the overall success and philosophy of the agency.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Ensures agency compliance with all applicable state and federal home health laws and regulations.
• Coordinates and oversees all direct and indirect patient services provided by clinical agency personnel. Ensures a Clinical Manager/Supervisor is available during all operating hours.
• Responsible for assuring the development, implementation, and updates of the individualized plan of care, which would entail communication with all physicians involved in the plan of care and integration of orders, including medication orders, from all physicians involved in the plan of care.
• Provides guidance and counseling to coordinators and clinical supervisors to assist them in continually improving all aspects of home health care services, provided through agency personnel.
• Assists in managing and leading clinical teams.
• Provides help in assessment, planning, implementation, and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
• Assists the Executive Director/Administrator in the preparation and administration of the agency's budget.
• Interprets operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues, or expenses.
• Evaluates performance of clinical supervisory staff.
• Assists clinical supervisors to develop skills and techniques in evaluating the performance of clinicians.
• Hires, evaluates, and terminates agency personnel.
• Conducts clinician performance evaluations annually, or more frequently if indicated.
• Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of agency activities.
• Assures proper maintenance of clinical records in compliance with local, state, and federal laws.
• Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.
• Develops, implements, and evaluates the orientation program for new agency personnel.  Responsible for orientation of new agency personnel, either directly or by delegating to another staff member.
• Plans and implements in-service and continuing education programs to meet education and training needs of agency personnel.
• Assists with the evaluation of agency performance via performance improvement program, productivity, quarterly, and annual reviews. 
• Assures for the quality and safe delivery of home health services provided by the agency.
• Assists in the development of agency goals.  Develops, recommends, and administers agency policies and procedures.
• Assures compliance with all local, state, and federal laws regarding licensure and certification of agency personnel.
• Stays informed about changes in the field of nursing and home health care, shares information with appropriate agency personnel.
• Promotes home health referrals in the health care community.
• In the absence of the Executive Director/Administrator, the Director of Clinical Services will become the acting Executive Director/Administrator and will be vested with authority to act on behalf of the Executive Director/Administrator.
• Other duties as assigned by the Executive Director/Administrator.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

QUALIFICATIONS & REQUIREMENTS FOR THE POSITION:

• Must hold current licensure as a Registered Nurse
• At least three (3) years of supervisory and/or management experience in home health setting or related healthcare setting preferred.
• Current CPR certification required.
• Current Driver’s License, vehicle insurance, and access to a dependable vehicle or public transportation

PREFERRED KNOWLEDGE AND SKILLS: 

• Excellent time management and problem-solving skills.
• Must have outstanding verbal and written communication skills.
• Demonstrated ability to supervise and direct professional administrative personnel.
• Ability to communicate with tact and empathy with customers and community members.
• Demonstrated knowledge of business management principles, state and federal healthcare regulations.
• Must be self-motivated and able to work independently while being collaborative and able to work as part of an interdisciplinary team.

SUPERVISORY RESPONSIBILITIES:

• May have supervisory responsibilities of employees doing similar or related work in the same department.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job may require heavy use of office equipment, including computer, tablet, and phone.
• Must have the reasonable ability to stand, walk, sit, use hands to finger, handle, feel, reach, balance, see, talk, hear, and drive. Must be reasonably capable of lifting over twenty (20) pounds.
• Significant portion (>50%) of daily assignments may require travel to client/resident/patient locations or other work sites, via car or public transportation.
• Work schedule may occasionally require evening, night, holiday, or weekend assignments.

ACKNOWLEDGEMENT

I have read this job description and fully understand the requirements and notices set forth therein. I hereby accept the position and agree to perform the identified essential functions in a safe manner and in accordance with the Company’s established policies and procedures. I agree to request guidance from my Supervisor if I am unsure of how to interpret any policy.

I further understand that my employment is at-will and thereby understand that my employment may be terminated at-will either by the Company or myself, and that such termination can be made with or without notice.

This position consistently supports and promotes compliance with the Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the agency, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal, State, and local laws and regulations, accreditation and licensure requirements (if applicable), and all policies and procedures.