Corporate Concierge

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this job involves:

The Guest Services Ambassador is critical to enhancing the workplace experience for employees and clients, by creating a workplace that is energetic, warm, and engaging.

This role is the first interaction anyone coming into the SAP office has, you set the tone for the SAP experience. You will be assisting Facilities team to ensure that the workplace and client meeting spaces are maintained to the highest standard, providing high levels of customer service, and looking for

opportunities to exceed expectations and create memorable experiences.

Key Responsibilities include:

Client Service & Reception Management: Manage front desk operations including greeting visitors, handling phone inquiries, maintaining reception areas, issuing access cards, and managing visitor registration systems. Serve as the welcoming face of the organization while building strong stakeholder relationships.

Meeting & Event Coordination: Oversee meeting room bookings, set-ups, and audio-visual equipment for conferences, training sessions, and events. Ensure rooms are properly stocked, clean, and ready for use, coordinating with IT and facilities as needed for after-hours requirements.

Operational Support: Handle mail and courier services, assist with photocopying and faxing, maintain phone directories and contact lists, and fulfill ad-hoc requests to support the facilities team efficiently.

Procurement & Vendor Coordination: Order and maintain office supplies, pantry items, beverages, and consumables. Assist with contractor management and inductions to ensure service standards are met.

Financial Administration: Support financial processes by managing purchase orders in JDE, scanning delivery documentation, and ensuring timely and accurate invoice processing for the facilities team.

Health & Safety Compliance: Report incidents, hazards, and risks promptly while maintaining duty of care for personal safety and that of colleagues and visitors in accordance with organizational policies.

Facilities & Site Maintenance: Coordinate with cleaning and pantry staff to maintain kitchen areas and common spaces. Monitor office presentation standards and assist cleaning teams during busy periods to ensure a pristine environment at all times.

Performance Goal: Achieve Key Performance Indicators and Service Level Agreement targets for reception services while supporting overall facilities management objectives.

Sound like you? This is what we’re looking for:

• Demonstratable Customer Service and experience focus

• Must present a professional and friendly corporate image to clients

• Ability to interact well within a team

• Ability to learn new systems quickly

• Ability to confidently interact with all levels of the organisation from CEO to cleaning contractors

• Self-motivated

• Employee specification

• Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively

• Ability to effectively deal with stressful situations

• Able to work independently

• Self-motivated; confident & energetic

• Flexible – able to adapt to rapidly changing situations

• Goal-oriented – able to focus on meeting all performance targets

• Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English); also an active listener

• Exhibits honesty & trustworthiness

• Baseline or NV1 Clearance is required. If you do not hold the clearance, you must be eligible to receive them.

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

On-site –Melbourne, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.