Senior Case Manager - Comcare

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Your Role We are currently seeking experienced Senior Case Managers to join our Self Insurance team. These positions will be offered on a permanent full-time basis with flexibility of a hybrid approach with WFH and in our Brisbane, Sydney or Melbourne CBD offices. We also offer the flexibility of a 9-day compressed working fortnight or a monthly RDO. Reporting to the Team Manager, you will be responsible for providing a customer-focused, case management service to your assigned SRC Act client. You will have responsibility for the proactive management of all claims within your portfolio from notification to closure and be part of a high performing team. How you'll make an impact You will add value to Gallagher Bassett across the following: Demonstrate Outcome‑focused, Injury‑based and Risk‑informed (OIR) Claims Management Principles when liaising with all claim stakeholders (including employer, injured workers, nominated treating doctors and external service providers) Interpret and accurately apply relevant Legislation, Guidelines and Regulatory Standards. Competently meet SRC Act Compliance requirements Deliver sustainable, cost effective, claims outcomes in partnership with stakeholders Identify common trends across the portfolio and communicate this with the client Participate in Process Improvement Initiatives Complete Daily Workflow to GB and Client Service Standards. This includes: Proficient Liability Assessments and Decisions NWE Calculations Rehab and Return to Work Plans Assessment of Daily Third Party Provider Invoices Assessment of Weekly Compensation Payment Entitlements Sustaining the portfolio’s existing high File Closure rate About you We’re interested in hearing from people who possess: To succeed in the role, you will be a claims management professional who thrives in a busy yet rewarding environment. An opportunity for a performance driven Senior Case Manager, delivering consistent claims excellence and service excellence to their assigned client. A minimum of 2 years Self-Insurance case management experience in the SRC Act is essential Experience in delivering excellent RTW outcomes Highly Efficient with excellent data accuracy Ability to work autonomously Expert customer service skills Excellent verbal and written communication High level of professionalism Strong time management skills Solution focused Implement proactive, outcome-based strategies PC literate – Claims System Database/s and Microsoft Office Tertiary qualifications in an appropriate discipline is desirable but not compulsory If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following: Flexible work arrangements – including WFH and 9-day fortnight or monthly RDO Paid Parental Leave Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities Exciting career – as our Company grows, so do the opportunities for our people Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards and employee assistance program for yourself and immediate family members A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!) Reproductive leave Birthday Club - have a day off during your birthday month as a gift from GB! If this sounds interesting to you, we want to hear from you today, click on Apply for this Job! To be considered for this opportunity you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. You will add value to Gallagher Bassett across the following: Demonstrate Outcome‑focused, Injury‑based and Risk‑informed (OIR) Claims Management Principles when liaising with all claim stakeholders (including employer, injured workers, nominated treating doctors and external service providers) Interpret and accurately apply relevant Legislation, Guidelines and Regulatory Standards. Competently meet SRC Act Compliance requirements Deliver sustainable, cost effective, claims outcomes in partnership with stakeholders Identify common trends across the portfolio and communicate this with the client Participate in Process Improvement Initiatives Complete Daily Workflow to GB and Client Service Standards. This includes: Proficient Liability Assessments and Decisions NWE Calculations Rehab and Return to Work Plans Assessment of Daily Third Party Provider Invoices Assessment of Weekly Compensation Payment Entitlements Sustaining the portfolio’s existing high File Closure rate We’re interested in hearing from people who possess: To succeed in the role, you will be a claims management professional who thrives in a busy yet rewarding environment. An opportunity for a performance driven Senior Case Manager, delivering consistent claims excellence and service excellence to their assigned client. A minimum of 2 years Self-Insurance case management experience in the SRC Act is essential Experience in delivering excellent RTW outcomes Highly Efficient with excellent data accuracy Ability to work autonomously Expert customer service skills Excellent verbal and written communication High level of professionalism Strong time management skills Solution focused Implement proactive, outcome-based strategies PC literate – Claims System Database/s and Microsoft Office Tertiary qualifications in an appropriate discipline is desirable but not compulsory If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following: Flexible work arrangements – including WFH and 9-day fortnight or monthly RDO Paid Parental Leave Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities Exciting career – as our Company grows, so do the opportunities for our people Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards and employee assistance program for yourself and immediate family members A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!) Reproductive leave Birthday Club - have a day off during your birthday month as a gift from GB! If this sounds interesting to you, we want to hear from you today, click on Apply for this Job! To be considered for this opportunity you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.