Associate Billing Specialist

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview

The Cloud Billing Analyst and Order Specialist is responsible for accurately processing, reviewing, and managing customer orders from receipt through fulfillment. This role ensures order data integrity, compliance with policies, and coordination across internal teams to support timely billing, delivery, and customer satisfaction. The Cloud Billing Analyst supports end customer and partner queries regarding Costguard billings, and processes the cancellation of cloud, subscription, and network services accounts.  This role involves interacting with customers, researching Costguard account activity and invoicing, and collaborating with Mitel Collections, Sales, and Technical teams to determine resolutions for issues.  The successful candidate will be thorough while still having the ability to adapt to new situations.

Responsibilities

• Working with business leads and various IT groups to execute daily and monthly billing tasks to ensure accurate and timely bills

• Billing review and maintenance support for Partner accounts and for Network Services end customers

• Processing network and cloud services cancellation orders including: interacting with the underlying carriers, ensuring internal resources are shut down and closing the customers accounts for final billing

• Processing suspensions and cancellations ordered by Collections for non-payment

• Providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience via phone and or email

Requirements

• Experience 1- 3 years

• Previous US customer service experience

• Previous telephony experience or knowledge regarding SIP trunks, DIDs, Circuits, and WebFax

• Excellent written and verbal communication skills

• Preferred candidates will have Costguard, SAP and Salesforce (SFDC) experience 

• Preferred candidates will have SLS and AMC licensing server experience

• Team player with a positive service oriented attitude, able to work with various departments at Mitel

• Strong research/investigative skills

• Ability to make sound decisions and recommendations

• Should be open to Work in US Time zone

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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.