Associate Field Service Engineering

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

We are looking for graduates ready to take up this exciting and meaningful responsibility and learn and contribute to the latest networking (Routing & Switching and Optical/DWDM) technologies that craft the future of Next Generation networks :

• Design, develop, and implement networking solutions that meet the needs of our customers.
• Troubleshoot and resolve network issues in a timely and efficient manner.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Stay up-to-date on the latest networking technologies and trends.
• Contribute to a positive and collaborative work environment.
• Automating day-to-day task by virtue of scripting (Python etc.).

The Must Haves:

• A willingness to learn and the ability to work well in a team environment is a must.
• Experience in software upgrade management.
• Develop and execute network plans for carrying out new network rollouts or augmentation of networks.
• Troubleshoot reported issues from the network and drove resolutions with customer and engineering teams.
• Automation of configurations using automation tools and frameworks.
• Work closely with engineers and PMs across teams to ensure timely and quality customer delivery.
• Coordinate activities with North American engineering teams as needed.
• Attend acceptance test plans, Functional Specifications, and script reviews, which will help ramp up the feature/ product knowledge required later to develop new network rollout plans.
• Go through different RFCs and standards (ITU-T, IEEE, etc.) related to the product's supported features and use that knowledge to improve project execution further.
• Working knowledge of MS Office tool suite (Word, Excel, power point), and working with large data sets (sorting, filtering, graphing)
• Understanding of automation script is an asset

Assets:

• Strong verbal and written communication skills.
• Self-motivated and dedicated to meeting deadlines independently.
• Thrives in a collaborative team environment.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.