Executive Housekeeper

Strategic Leadership & Department Management

• Lead the Housekeeping Department as a strategic business unit aligned with resort goals and operational priorities.
• Establish, communicate, and maintain high housekeeping and service standards across all areas.
• Align departmental objectives with key resort performance indicators including LQA, ReviewPro (GRI & NPS), CPOR, and guest satisfaction targets.
• Drive continuous improvement initiatives to enhance operational efficiency and guest experience.
• Develop long-term departmental plans including annual deep cleaning, preventive maintenance support, refurbishment planning, and operational improvement programs.
• Plan manpower structure, staffing strategy, and succession planning to support business demands and seasonal trends.
• Participate in renovation, refurbishment, and FF&E improvement projects related to guestrooms and public areas.
• Work closely with Executive Committee members and operational leaders to ensure smooth hotel operations and guest satisfaction..

Operational Management

• Oversee and manage the entire housekeeping and laundry function of the hotel.  Sets and reviews standards and ensures that they, through effective training, they are communicated to all Housekeeping staff.
• Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times.
• Ensure health & safety requirements are adhered to.
• Ensure that departmental SOP’s/LSOP’s are current and in effect and available for all associates to use as reference, revise and update when necessary.
• Fully support and release staff for Task Force Missions required to support the opening of new Anantara and other MINT properties, and other special events catered by Minor International.
• People Leadership & Team Development
• Build and maintain a positive, productive, and motivated working environment within the department.
• Recruit, interview, onboard, and develop housekeeping team members in collaboration with the People & Culture Department.
• Develop strong supervisors and leadership capabilities within the department.
• Conduct regular coaching, counseling, and performance feedback sessions.
• Support team member development through structured training programs and Individual Development Plans (IDP).
• Ensure all team members receive proper orientation, operational training, and continuous skill development.
• Conduct monthly departmental meetings and daily briefings.
• Ensure proper rostering and manpower allocation according to operational needs.
• Promote teamwork, professionalism, discipline, and employee engagement.
• Resolve employee concerns and conflicts professionally and fairly.
• Plan succession and talent development pipelines for future operational leadership.

Financial Management & Cost Control

• Prepare annual departmental budgets and support monthly forecasting processes.
• Monitor and control departmental expenses to ensure alignment with approved budgets.
• Control payroll, overtime, productivity, and labor cost efficiency.
• Analyze productivity per occupied room and room attendant credits to ensure operational efficiency.
• Manage linen inventory, par stock levels, uniforms, guest supplies, chemicals, and operational equipment effectively.
• Monitor chemical usage across guestrooms, public areas, and laundry operations to minimize wastage.
• Maintain accurate inventory records for FF&E, OS&E, linen, uniforms, and housekeeping assets.
• Conduct regular inventory counts and submit accurate inventory reports.
• Review financial performance, investigate variances, and implement corrective actions where necessary.
• Support cost-saving and sustainability initiatives while maintaining brand standards and guest satisfaction

Guest Experience & Quality Assurance

• Ensure exceptional housekeeping presentation and guest comfort standards throughout the resort.
• Support the delivery of memorable guest experiences aligned with Anantara brand expectations.
• Monitor and improve guest satisfaction results, online reputation scores, and quality audit outcomes.
• Lead departmental preparation and follow-up for audits including LQA, FSMS, ESG, CGA, and other corporate assessments.
• Ensure immediate corrective actions are implemented for quality deficiencies and audit observations.
• Drive operational consistency and attention to detail across all housekeeping functions.
• Ensure service recovery opportunities are handled professionally and promptly.

Compliance, Safety, Sustainability & Administration

• Ensure full compliance with Anantara brand standards, policies, SOPs, LSOPs, and company regulations.
• Ensure all health, hygiene, and safety standards are consistently maintained.
• Maintain compliance with environmental, sustainability, and ESG initiatives.
• Ensure proper chemical handling, storage, and usage procedures are followed.
• Promote sustainability initiatives including waste reduction, linen reuse programs, and resource conservation.
• Ensure emergency procedures and safety protocols are understood and followed by all team members.
• Support risk management and incident prevention within operational areas.
• Review and analyze all housekeeping operational reports.
• Prepare monthly operational and financial summaries for management review.
• Maintain accurate records related to inventories, payroll, productivity, training, and compliance.
• Ensure all documentation and filing systems are properly maintained.
• Support internal and external audit requirements with complete documentation and operational follow-up.
• Review and analyze all housekeeping operational reports.
• Prepare monthly operational and financial summaries for management review.
• Maintain accurate records related to inventories, payroll, productivity, training, and compliance.
• Ensure all documentation and filing systems are properly maintained.
• Support internal and external audit requirements with complete documentation and operational follow-up.

Educational Background

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or related field preferred.

Experience Requirements

• Minimum 5–8 years of progressive Housekeeping experience in luxury hotels or resorts.
• At least 2–3 years in a leadership role such as:
  • Executive Housekeeper
  • Assistant Executive Housekeeper
  • Housekeeping Manager
• Experience in luxury resort operations and international brand standards preferred.

Operational Knowledge

Strong understanding of:

• Housekeeping operations
• Laundry operations
• Public area management
• Deep cleaning programs
• Preventive maintenance coordination
• SOP / LSOP implementation
• Inventory and linen control
• Chemical handling and safety procedures

Core Competencies

• Strong leadership and team management skills

• Guest-first mindset with service excellence

• High attention to detail and organizational discipline

• Proactive problem-solving and troubleshooting ability

• Strong knowledge of safety protocols and compliance regulations

• Effective communication (English proficiency required)

• Flexible, hands-on, and responsive under pressure