Member Relations & Guest Experience Manager

THE PARK AT 14TH Washington, DC • Upscale Dining • Nightlife • Private Events NOW HIRING Member Relations & Guest Experience Manager $80,000 – $130,000 annually | Based on experience & performance This isn’t hospitality as usual. At The Park at 14th, we create moments people remember — where elevated dining, vibrant nightlife, and unforgettable private events come together under one roof. Our guests don’t just visit — they belong. We’re looking for a polished, people-first leader who knows how to turn presence into influence, and interactions into long-term loyalty. This role goes beyond managing guests — it’s about owning relationships, driving retention, and using data to elevate every experience. If you can make every high-profile guest feel like the most important person in the room — and turn that connection into lasting engagement — this role is for you. What You’ll Own Guest & Member Experience Act as the primary point of contact for members and VIP guests across dining, nightlife, and private events Build and nurture authentic, long-term relationships with high-value guests and regulars Anticipate needs, manage expectations, and resolve concerns with professionalism and urgency Maintain a confident, polished presence that reflects the brand at all times Client Intelligence & Data Strategy (Core Function) This is what sets this role apart. You will transform every guest interaction into meaningful insight: Capture and maintain detailed guest profiles — preferences, visit history, spend behavior, and key milestones Build and manage a robust CRM database , segmenting guests by value, frequency, and growth potential Identify VIPs, high-potential members, and win-back opportunities Deliver insights that enable teams to provide personalized, anticipatory service Analyze trends to uncover loyalty gaps and revenue opportunities Partner with leadership to convert one-time guests into repeat, high-value members Member Development & Retention Oversee member reservations and special requests with white-glove precision Re-engage lapsed members and cultivate high-potential relationships Collaborate with operations, culinary, and events teams to ensure seamless execution Identify and convert prospective members through targeted, personalized outreach Who You Are You command a room with confidence, warmth, and presence You understand that relationship-building is both emotional and data-driven You have experience in upscale hospitality, luxury service, nightlife, or events You’re comfortable working with high-profile, celebrity, and VIP clientele with discretion You are detail-oriented and CRM-driven — every interaction matters, and you treat it that way You thrive under pressure, solve problems quickly, and follow through relentlessly You present yourself with professional polish — in appearance, communication, and mindset What We Offer Competitive salary of $80,000–$130,000 , with performance-based growth Health insurance benefits Parking provided Direct exposure to ownership and a clear path to senior leadership A role at the center of one of DC’s most dynamic hospitality venues An environment where relationship-building and business impact go hand in hand Ready to Own the Room? Submit your resume along with a short introduction highlighting: Your experience in hospitality, events, or client-facing roles How you’ve used data and relationships to drive loyalty or revenue The Park at 14th • Washington, DC