Senior Application Support Analyst - (Middle & Back Office - BPS (Broadridge)

Responsibilities will include: 

• Dealing with support escalations from Level 1 team, including complex  user and monitoring support queries, with as minimal as possible escalations to L3 teams
• Work as senior support analyst to provide hands on support to Operations and settlement systems
• Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)
• To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
• To provide batch support, health checks at the start of the day/end of the day
• To create, update, amend relevant production support documentation
• To use firm standard support tools and processes
• To provide weekend support related activities on rotation basis
• To deploy code/configuration change/releases into the pre & production environments
• The duties of Senior Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection.
  1. Prevention relies on ensuring that hardware changes or additional modules do not interrupt an application’s function.
  2. Correction is the continual monitoring and fixing of issues that arise, including bug fixes.
  3. Adaptation is the modification of applications to comply with new standards and new systems
  4. perfection is the improvement of application/infrastructure to enhance performance or reliability
• To work as strong team player

Skills, experience, qualifications and knowledge required:

Required Experience

• Unix/Linux skills including Shell/Perl scripting
• Strong database knowledge – SQL/Sybase/Oracle
• Prior experience of BPS (Broadridge) 
• Basic knowledge of programming languages – JAVA or C++ will be plus
• Knowledge of the Financial Services Industry
• Hands-on IT support experience & knowledge of Middle Office systems, Settlement systems will be
  highly advantageous
• Knowledge of scheduling tools – Autosys
• Experience of functional/technical support / investment banking environment desirable
• Experience of monitoring software and maintaining\improving rule bases
• Hands-on experience of using tools such as Remedy or Service Now - Desirable
• Working within ITIL standards and structured, formal environments - ITIL qualifications – Beneficial
• Hands on support knowledge of middleware tools (MQ, Tibco) will be a plus

Professional Attributes

• Excellent analytical and communication skills including ability to provide clear and concise status to senior management / summarise key messages
• Ability to prioritise, sense of Urgency
• Problem solving mindset and solution-enabler - Ability to identify problems, make decisions and drive solutions
• Pragmatic, able to adapt to various situations and applications, ready to work under pressure
• Ability to inspire co-operation and co-ordinate activities across teams
• Willingness to accurately document and share information with global peer group

Interested candidates please contact

Abhishek Agarwal

https://www.linkedin.com/in/abhishek-b-agarwal