Power Platform Support Engineer

We are seeking a versatile Power Platform Support Engineer to join our IT operations team. This is a hybrid role responsible for building, enhancing, and supporting Microsoft Power Platform solutions across the organization. This position combines hands-on development with production support, issue resolution, and operational ownership of Power Apps, Power Automate flows, and related integrations. The role works closely with business stakeholders, IT operations, and developers to ensure solutions are reliable, scalable, and well-supported throughout their lifecycle. Key responsibilities: I. Development & Enhancement (≈50–60%) • Collaborate with business users, IT, and other developers to translate requirements into technical solutions using Microsoft Power Platform • Design and develop Power Apps (Canvas and Model‑Driven) with a strong focus on usability and • Develop custom functionality including: • Power Apps Component Framework (PCF) controls • JavaScript client-side logic using Client SDK • Custom integrations using Web API and REST services • Build and maintain Power Automate flows and Dataverse workflows to support business processes • Integrate third‑party systems and Microsoft services (Dataverse, SharePoint, Azure) to extend solution capabilities • Follow best practices for solution design, security, performance, and maintainability II. Application Support & Operations (≈40–50%) • Provide Level 2 / Level 3 support for Power Platform applications and automations in production • Troubleshoot and resolve incidents related to Power Apps, Power Automate, Dataverse, and integrations • Perform root cause analysis and implement long-term fixes to prevent recurring issues • Monitor solution health, performance, and failures; proactively address risks • Manage minor enhancements, bug fixes, and change requests post deployment • Maintain technical documentation, support runbooks, and knowledge base articles • Support release management activities including testing, deployments, and rollback planning • Work with IT Operations and Security teams to ensure compliance with access control and governance standards