IT Support Specialist

At AI Digital, we know that our global team is only as strong as the technology that supports it. That’s why we’re looking for a proactive, tech-savvy and genuinely helpful IT Support Specialist to join our crew! Time zone: CET Location: Serbia Responsibilities: Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote team Develop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-users Assist staff with IT-related training to improve technology adoption and technical savvy across the organization Maintain a "Single Source of Truth" for all company hardware and software assets, ensuring accurate tracking and security compliance Onboarding and offboarding of assets and SaaS systems Enforce and maintain cybersecurity policies across all SaaS solutions and remote endpoints Assist with incident responses and investigations OS & Software patch management