Customer Success Lead

Make every customer feel like the only customer - and build the proof that we deliver. Enersee has raised €4M and is getting ready for the next stage: becoming the market leader and getting Series A ready. What took four years to build, we plan to 5x in the next 12 months. We’re not looking for a CS leader who builds frameworks from a distance. We’re looking for someone who gets the job done. Someone who can onboard a customer in 5 days, not 10 weeks. Someone who can say no to a customer and make them feel special at the same time. Someone who knows that Customer Success is a revenue function - not a support function. About Enersee We don’t like waste. Not waste of time. Not waste of energy. Not waste of potential. We built a proprietary AI-powered virtual manager for energy, sustainability, and facility leaders. Not a ChatGPT wrapper. A sophisticated machine learning engine that analyzes building data, detects inefficiencies, and delivers real-time, actionable insights. We already work with enterprise names like Belfius, VDAB, and Ahold Delhaize - and we’re moving toward some of Europe’s largest multinational portfolios. What you’ll do Own onboarding end-to-end: Take new customers from signed contract to first value in ≤14 days. Run structured kickoffs, configure the platform, and make sure they’re set up for success from day one. Drive adoption and retention: Monitor account health, run proactive outreach when scores drop, and deliver monthly usage reviews. Your accounts renew because they see value — not because they forgot to cancel. Be the voice of the customer internally: Feed product insights back weekly. You’re the bridge between what customers need and what we build next. Deliver QBRs that matter: Not slide decks. Real conversations about ROI, usage, and next steps. Make customers feel heard and accountable. Spot and surface expansion: Flag upsell and cross-sell opportunities to Sales. You own the relationship; you see the signals first. Handle the hard conversations: Scope creep, unrealistic expectations, feature requests we won’t build. Say no with clarity, empathy, and conviction. Build the proof: Create case studies, secure references, and turn happy customers into advocates.