GUEST SERVICE MANAGER

About the job What will you be doing? As Guest Service Manager (GSM) for both Leonardo Hotel Antwerp and Leonardo Hotel Antwerp Plaza, you are the driving force behind an exceptional Guest Experience. You analyse guest reviews on a continuous basis and advise the hotel teams on actions to improve the Guest Experience. You work together with a dynamic team of Hosts who form the heart of our hotels — welcoming guests, crafting great coffees, serving a delicious breakfast, and ensuring every stay ends with a warm farewell. Your mission is to empower the team to deliver these moments flawlessly. You analyse, advise, coach, train, and inspire daily, creating an environment that allows the team to deliver exceptional service to every guest. You continuously look for ways to elevate the guest journey. In this, you are supported by the Front Office Manager and report directly to the General Manager, who is committed to your success. Leonardo Hotel Antwerp In a city as style-conscious as Antwerp, you’ll want to find a hotel that places you in the heart of the action and combines contemporary design with comfort. If that’s the case, look no further than the Leonardo Hotel Antwerpen, located in the popular diamond quarter and opposite the main train station, with many of the city’s best attractions in easy reach. Those include the Old Town, Antwerp Zoo and Rubens’ House, as well as the top boutiques and stores that make this city Belgium’s fashion capital. Leonardo Hotel Antwerp Plaza Located right near the heart of Antwerp’s diamond district, Leonardo Hotel Antwerp the Plaza is the perfect spot for a relaxing break, a romantic weekend getaway, or a business meeting. The unique lobby and spacious lounge invite guests to unwind and soak up the calming atmosphere. The restaurant and bar are directly linked to a green courtyard and are the perfect place to relax after a day in the city. Together with the private underground car park and luxurious bedrooms, this makes Leonardo Hotel Antwerp the Plaza a golden choice for both leisure and business stays. The hotel is located within walking distance of a metro station that is directly linked to Antwerp Central Station and the city centre. Whatever your reason for visiting Antwerp, this is your new favourite accommodation in the lively heart of Belgium.