Merchant Acquisition and Growth Manager

Job Summary:

The Merchant Acquisition and Growth Manager will play a crucial role in expanding Payzeep's merchant network and driving transaction volume on our platform. This role involves end-to-end management of the merchant lifecycle, from onboarding and activation to retention and growth. You will focus on acquiring high-value merchants, e-commerce businesses, and online merchants, providing them with tailored payment solutions, including POS terminals and web payment integration.

Key Responsibilities:

• Merchant Acquisition:
  • Develop and execute a comprehensive merchant acquisition strategy targeting various segments, including high-value merchants, e-commerce businesses, and online retailers.
  • Identify and pursue leads through online channels, industry events, referrals, and partnerships.
  • Create compelling marketing and sales materials showcasing the benefits of Payzeep's payment gateway platform.
• Onboarding and Activation:
  • Design and implement a seamless onboarding process for new merchants, ensuring a positive first experience and rapid activation.
  • Guide merchants through the technical integration of Payzeep's payment solutions, including POS terminal setup and web payment integration.
  • Provide comprehensive training and support to merchants on using the platform and its features.
• Relationship Management:
  • Build and maintain strong relationships with merchants, acting as their primary point of contact.
  • Proactively address merchant queries and concerns, providing timely support and solutions.
  • Conduct regular account reviews to identify opportunities for growth and optimization.
• Product and Service Adoption:
  • Encourage merchants to adopt the full range of Payzeep's payment solutions, including POS terminals, web payments, mobile payments, and other relevant channels.
  • Stay informed about new product developments and proactively introduce them to merchants.
  • Analyze merchant transaction data to identify opportunities for cross-selling and upselling.
• Retention and Growth:
  • Implement strategies to maximize merchant retention and minimize churn.
  • Develop loyalty programs and incentive schemes to reward active merchants and encourage continued platform usage.
  • Monitor merchant satisfaction and gather feedback to improve services and address pain points.

Key Performance Indicators (KPIs):

• Number of merchants onboarded
• Merchant activation rate
• Transaction volume and value processed through the platform
• Merchant retention rate
• Number of payment channels adopted per merchant
• Customer satisfaction scores
• Revenue generated from merchant services

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in merchant acquisition, payment processing, or fintech sales.
• Proven track record of success in acquiring and onboarding merchants.
• Strong understanding of the Nigerian payments landscape and e-commerce ecosystem.
• Excellent communication, negotiation, and relationship-building skills.
• Technical proficiency with payment gateways, POS terminals, and web payment integration.
• Data-driven and analytical, with the ability to track KPIs and make data-informed decisions.

     • Competitive Compensation.

     • Flextime.

     • Competitive Health Insurance (Employee + Spouse + 4 children).

     • Growth and Development.

• Competitive salary and benefits package.
• Be part of a mission-driven fintech startup making a difference in Nigeria.
• Contribute to Payzeep's vision of financial inclusion and youth empowerment.
• Opportunities for professional growth and development.

How to apply: 

• Submit an online application. 
• You will receive an email response with further instructions. 
• You will receive a second link via email for your panel interview. 
• A member from our Talent Team will contact you to provide feedback and updates as appropriate.