Customer Care Representatives

Kelly Services is currently seeking several Customer Care Representatives for one of our top Healthcare Insurance clients in Nashville, TN.  

Anticipated Start Date: Monday, 6/19

Duration: Contract-to-Hire Possibility

Working Hours: Monday through Friday 8:30 AM to 5:00 PM

Pay Rate Range: $14.75 per hour

The Customer Care Representative responds to customer questions by telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Job Duties:

• Receives and places follow-up telephone calls and e-mails to answer customer questions.
• Analyzes problems and provides information and solutions to customer inquiries.  
• Operates a computer station to obtain and extract information plus documents information, activities and changes in the database.
• Develops and maintains positive customer relations to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Required to meet department goals.

 

Job Requirements:

• High School diploma or equivalent.
• Requires 1 year of previous Call Center experience.
• Strong computer skills plus dual monitor and headset experience.
• Excellent communication and documentation skills.

 

Job Requirements:

• High School diploma or equivalent.
• Requires 1 year of previous Call Center experience.
• Strong computer skills plus dual monitor and headset experience.
• Excellent communication and documentation skills.

All your information will be kept confidential according to EEO guidelines.