General Manager

General Manager Virginia, Washington DC, and Maryland Markets | Full-Time Who We Are We are a leading and rapidly growing provider of Applied Behavior Analysis (ABA) therapy, committed to delivering life-changing outcomes for individuals with autism and their families. Our mission is to deliver life changing outcomes for people with Autism, and their families, through rapid access to care - including diagnosis and individualized applied behavior analysis therapy. We achieve this mission by expanding access to high-quality, compassionate care while driving measurable results. We are guided by core values that define how we work every day, People First, The Joy Effect, Data-Driven Excellence, Disrupt with Purpose, Celebrate Uniqueness, and Resilient and Responsible, ensuring we prioritize those we serve, create meaningful connections, continuously improve outcomes, challenge the status quo, and hold ourselves accountable to the highest standards. Recognition & Awards Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including: Inc. 5000 – 25th Fastest-Growing Private Company in America (2025). Financial Times – #5 on “The Americas’ Fastest Growing Companies.” EY Entrepreneur Of The Year® U.S. Overall. South Florida Business Journal’s Top 100 Companies. Florida Trend Magazine’s 500 Most Influential Business Leaders. Inc. Best in Business, Health Services. About the Role The General Manager (GM) is the senior operational leader responsible for operating multiple service areas across a defined territory that may span one or multiple states. The GM owns performance across people, service delivery, quality, growth, financial results, and family experience. This role combines full P&L accountability with hands‑on leadership of market teams and close partnership with clinical leaders to ensure consistent, high‑quality care. The GM leads multiple Executive Directors and serves as the primary operator for all assigned markets, translating divisional strategy into disciplined, repeatable, and high‑quality execution at the market level. What You’ll Do Regional Operations & P&L Ownership Own and operate the full divisional P&L across multiple markets, including revenue performance, expense management, productivity, and margin. Ensure consistent execution of operational standards across all markets in alignment with organizational mission, vision, and values. Develop and execute market‑level business plans aligned with enterprise strategy, including growth targets, financial objectives, and disenrollment reduction. Drive performance across multiple markets, ensuring each meets census, utilization, retention, productivity, and operational maturity expectations. Review and manage divisional and market‑level KPIs, including: Recruitment, retention, staffing stability New client intake, authorization velocity, access to care Scheduled vs. delivered hours & missed services Clinician billable hours & productivity Disenrollment, retention, utilization trends Cost controls & operational efficiency Make disciplined, data‑driven decisions to improve service delivery, scalability, and financial performance. Leadership of Executive Directors Directly lead, coach, and hold Executive Directors accountable for operational, people, and market outcomes. Establish clear expectations, scorecard ownership, and operational execution for each Executive Director. Track and communicate KPIs and scorecard results to reinforce accountability and drive performance. Conduct regular 1:1s, performance reviews, coaching sessions, and leadership development planning. Ensure Executive Directors effectively manage performance, accountability processes, and corrective action within their markets. Growth & Strategic Execution Execute market‑level growth strategies across the division, including: New market launches and ramp optimization Capacity expansion and access‑to‑care initiatives Disenrollment mitigation and retention improvement Market‑level operational improvements Partner with the Division President and functional leaders to translate strategic direction into consistent execution across each market. Maintain awareness of market dynamics and competitive landscape to ensure markets deliver a differentiated, family‑centered experience. Clinical Partnership & Quality Oversight Partner closely with Clinical Directors to ensure clinical quality, ethical care, and compliance with all regulatory and payer requirements. Monitor clinical quality metrics, outcomes, and program effectiveness in collaboration with clinical leadership. Support clinical teams with operational solutions that improve scheduling, utilization, and family experience without compromising care standards. People Leadership & Talent Development Drive leadership development across the division in collaboration with Training & Professional Development. Mentor Executive Directors for increased responsibility and succession readiness. Ensure strong hiring, onboarding, engagement, and retention practices across all markets. Train, coach, and develop market and enterprise leaders, building a strong leadership bench and ensuring continuous performance management. Conduct or support evaluations, disciplinary actions, and staffing plans in collaboration with market leaders. Foster a culture of accountability, ownership, collaboration, and continuous improvement. Customer Experience & Issue Resolution Serve as an escalation point for complex client, caregiver, and employee issues. Guide Executive Directors and Clinical Directors on effective resolution strategies. Ensure concerns are resolved timely, professionally, and in alignment with organizational values. Champion a high‑touch, family‑centered experience across all markets. Compliance, Safety & Controls Ensure all markets meet and maintain regulatory, licensing, accreditation, and payer requirements. Conduct regular site visits to evaluate safety, cleanliness, documentation accuracy, and operational integrity. Ensure operational, clinical, and billing documentation is accurate, timely, and compliant. Cross‑Functional Collaboration Work closely with Clinical, Admissions, Marketing, HR, IT, Training, Billing, and Finance to ensure markets are fully supported and aligned. Participate in divisional and enterprise‑level meetings, workgroups, and best‑practice initiatives. Communicate clearly and consistently around priorities, performance expectations, and operational outcomes.

Bachelor’s degree required; Master’s degree or MBA preferred. 5–7+ years of operations or multi‑site leadership experience. Healthcare operations experience strongly preferred. Demonstrated operational and financial success in previous roles. Proven experience supervising managers or leading teams across multiple locations. Budget‑management and P&L experience. Ability to travel within the state (up to 50–60%). Must maintain clean background/drug screenings and driving record. Proficiency with Microsoft Office Suite or similar software. Strong communication and relationship‑building skills. Leadership ability to motivate, coach, and develop diverse teams. Excellent organization, time management, and attention to detail. Strong judgment, decision‑making, and problem‑solving skills. Self‑motivated with an entrepreneurial, solutions‑focused mindset.

21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays) Flexible Spending Account (FSA) and Health Savings Account (HSA) options Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica) Generous 401(k) with up to 6% employer match 100% employer-paid maternity/paternity leave for up to 5 weeks Tuition reimbursement up to $2,500 per semester EAP (unlimited counseling 24/7), BeyondMed (discounts on wellness and elective healthcare services), PerkSpot (discounts on top brands), Pet Insurance (Nationwide), and On the GoGa wellbeing hub Bonus potential based on performance ABA Centers is an Equal Opportunity Employer and is committed to building an inclusive workplace free from discrimination. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. ABA Centers participates in the U.S. Department of Homeland Security E-Verify program. We are committed to providing reasonable accommodation for qualified individuals with disabilities throughout the hiring process and employment. If you require assistance or accommodation, please let us know.