Lodging Manager

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

We are seeking a candidate who is a detail-oriented leader who can focus on the guest experience. The Lodging Manager will oversee the Front Desk, Front of House Concierge, Guest Services, Housekeeping, and Night Audit teams ensuring the highest level of service and hospitality for our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Oversee the daily operations and responsibilities of the Front Desk, Front of House Concierge, Guest Service, Housekeeping, and Night Audit teams
• Ensure that our Teams provide World Class Hospitality for every guest throughout their stay
• Develop the Lodging Supervisors:
• Provide legendary hospitality in interactions with guests, increase positive feedback, and proactively prevent negative comments
• Maintain the budget while utilizing labor tracking and operational expense tools
• Maintain and drive the RPOR
• Foster positive communication with other departments
• Develop team member knowledge through training, performance reviews, and development plans
• Advise Lodging Supervisors in appropriate resolution of employee relations issues
• Implement a “hands-on” approach to effectively manage the quality of daily operations
• Develop department goals and objectives that are aligned with the organization’s Strategic Plan
• Ensure compliance with established company policies & procedures
• Demonstrate leadership & professional image to Team Members, Vendors & Guests

Manager on Duty Responsibilities

• Review all arrival and departure information with Front Desk to cross-examine each guest
• Observe and manage the Front Desk, Front of House Concierge, Guest Services, and Night Audit teams to follow through on daily tasks
• Meet and speak with guests making certain they are enjoying their stay
• Handle guest requests and resolve any problems that may arise
• Operate the Lodging department successfully
• Communicate with each department on all issues that may arise

Must comply with all company policies and procedures. To perform the essential functions of this position regular and consistent attendance is required. Must be able to work well with other team members, managers and interact with our guests.

EDUCATION AND TRAINING

• 2-4 years Hospitality Experience or 1-2 years Front Desk Experience preferred
• College Degree preferred
• Hospitality experience required
• Computer skills in MS Windows & Excel

LANGUAGE SKILLS

• Must have excellent verbal and written communication skills
• Must be able to interact and communicate effectively with guests, managers and team members

MATHEMATICAL ABILITY

• Basic knowledge and understanding of math and general accounting

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit or be on your feet for a long period of time
• Must be able to lift up to 40 lbs.
• Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

• General office / front desk guest reception area
• Must be able to work outdoors in all weather conditions