You will be responsible for internal user support via the ticketing system and by telephone (1st and 2nd level support in English)
You will advise on, handle and resolve software and hardware issues (e.g. MS Windows, MS Office, macOS, telephony, printers, video conferencing systems)
You will document technical issues in the ticketing system and internal wiki in English
You will manage user accounts and licences
You will install and configure PC workstations and software products
You have completed professional training as an IT specialist in system integration or hold a comparable qualification
You have at least 2–3 years’ professional experience in an IT helpdesk role
You have a goal-oriented, structured approach to work, as well as strong communication and teamwork skills
You have a service-oriented and independent approach to work
You have knowledge of computer hardware, MS Windows and MS Office, and additional Linux expertise would be an advantage
Fluency in English round off your profile

IT-Support 1st and 2nd Level in Porto (m/f/d)

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