Senior Product Manager, Conversational AI for Customer Service (f/m/d)

• Lead the international roll-out, expansion and continuous improvement of our AI (voice) bots to significantly enhance customer service efficiency and quality.
• Scale and optimize our AI chatbots, ensuring its successful deployment across international markets.
• Collaborate with cross-functional teams to integrate AI solutions seamlessly into our existing customer service infrastructure.
• Enable AUTO1 group’s tech-teams  to deploy conversational AI solutions for their customer touch points
• Develop and execute a strategic roadmap for conversational AI products, aligning with business goals and customer needs.
• Monitor and analyze performance metrics to drive data-driven improvements and innovations and stay current with industry trends and advancements in conversational AI and telephony services.

 

• At least 5 years of experience in product management, and a proven record in conversational AI or related fields.
• Strong understanding of telephony services and Contact Center applications for call centers agents, with hands-on experience in solutions like e.g. Twilio for building call flows with multiple queues.
• Solid understanding and experience with LLM applications and use AI tools in your own product management work.
• Excellent communication skills, capable of conveying complex technical concepts to both technical and non-technical audiences.
• Strong analytical skills, with the ability to use data and metrics to back up assumptions and drive decision-making.
• Experience in international product roll-outs and managing diverse stakeholder expectations.
• You thrive in high growth/fast paced environments and have experience in working in start-up/scale-ups

 

Contact

Marija Dimitrova

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.

 

 

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