Jj
Associate Customer Solution Specialist
Company
Role
Associate Customer Solution Specialist
Location
Switzerland
Job type
Full time
Posted
Just now
Salary
Job description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
MedTech SalesJob Sub Function:
Clinical Sales – Hospital/Hospital Systems (Commission)Job Category:
Business Enablement/SupportAll Job Posting Locations:
Zuchwil, SwitzerlandJob Description:
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.DePuy Synthes is recruiting for an Associate Customer Solution Specialist, located in Zuchwil Switzerland
The Customer Solutions department is an integral part of the Medical Devices strategy. The team develops and implements solutions that offer the customer clear added value and that enable Medical Devices to enter and / or strengthen strategic partnerships with our customers aligned with our VBHC strategy.
Responsibilities:
Support Implementing digital solutions for customers in the areas of optimization and standardization of clinical treatment paths, education, surgical excellence, sustainability, staff satisfaction and hospital logistics, using lean management, process excellence and change management principles to achieve the set business goals.
Support overall project management and its timely and proper implementation, as well as coordination with external and internal partners.
Support first level support and after sales services for implemented solutions.
collaboration with product owners and development teams, commercial team, and Platforms as well as cross-functional teams (e.g., HCC, Legal, Customer Service, etc.) and EMEA functions.
Support in the acquisition of new orders in close coordination with the strategic account managers and business unit managers.
Help Identifying market trends and customer insights.
Profile:
good analytical skills, and process-oriented thinking.
Sense of urgency, agile and flexible mindset, secure support within a matrix organization.
problem-solving skills,
strong communication skills and high empathy.
independence and sense of responsibility.
Qualifications:
professional experience in a medical technology company, hospital, or consulting.
University degree (FH, ETH, University) in economics, health economics or medical training/studies with a strong inclination to implement e-health topics.
Very good verbal and written communication skills in German and English.
knowledge of the hospital's internal procedures and processes and stakeholder management.
Project work experience, process excellence and change management.
IT affinity.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
#DePuySynthesCareers
Required Skills:
Preferred Skills:
Communication, Cross-Selling, Customer Centricity, Customer Effort Score, Goal Attainment, Hospital Operations, Innovation, Market Opportunity Assessment, Medicines and Device Development and Regulation, Objectives and Key Results (OKRs), Organizing, Problem Solving, Sales, Sales and Operations Planning (S&OP), Solutions Selling, Sustainable Procurement, Vendor Selection
